Senior eCommerce Specialist
We are looking for a Senior eCommerce Specialist who is passionate about creating great online customer experiences and enjoys working with the tools and platforms that bring those experiences to life.
In this role, you’ll be the day-to-day point person for marketing automation, dive into our analytics and reporting, help to optimize our websites and mobile app, improve customer journeys based on metrics, support digital marketing initiatives, and leverage data to identify opportunities for growth. You’ll work closely with Marketing, Sales, Product Data, IT, and our digital agency partners to ensure customers can easily find, evaluate, and purchase the products they need online.
This position is ideal for someone who enjoys a blend of creativity, technology, analytics, and problem-solving. You’ll have the opportunity to influence how customers interact with our digital channels while helping improve the tools, content, and experiences that support our growing eCommerce business.
What You’ll Do
Optimize the Digital Experience
• Act as the point person for our marketing automation and CRM — the workflows, automations, pipelines, and reporting that keep campaigns running effectively.
• Coordinate with the Product Data team to improve product content, categorization, searchability, and navigation.
• Partner with Sales to ensure all products, promotions and events are successfully represented on our websites and app.
• Work with our IT and agency partners to keep the technical layer healthy, platform configuration, integrations, and the troubleshooting when something breaks.
• Help ensure a consistent experience across all our websites and mobile app.
Turn Data into Action
• Manage analytics and reporting across all brands, i.e website traffic, conversion, app performance, campaign ROI, etc.
• Build and maintain dashboards that give the team and leadership a clear, honest, real-time read on performance.
• Monitor customer behavior and engagement to spot opportunities to increase conversions and reduce friction.
• Make data-driven recommendations that improve the online customer experience.
Coordinate Across Teams
• Partner with Marketing and other teams within the business on campaigns, promotions, and content initiatives.
• Work closely with Product Data, Sales, Marketing and IT on shared digital priorities.
• Coordinate with agency partners and IT to execute enhancements and improvements.
• Share ideas and best practices for leveraging AI and automation to improve workflows and efficiency.
Keep Digital Projects Moving
• Help coordinate digital initiatives such as platform updates, app enhancements, integrations, and system upgrades.
• Coordinate project timelines, requirements, testing, and stakeholder communication.
• Spot manual processes worth automating, then help build the case to make it happen.
• Support continuous improvement across our digital platforms.
What You Bring
• 3+ years in eCommerce, digital marketing, website or platform management, digital merchandising, or a related field.
• Experience working with CMS, CRM, marketing automation, or eCommerce platforms.
• Strong working knowledge of Google Analytics (GA4) and experience building performance dashboards.
• Ability for turning data into recommendations that improve the customer experience and move the numbers.
• Strong organizational and project coordination skills.
• Excellent communication and collaboration skills.
• High attention to detail and commitment to delivering a quality customer experience.
• A proactive mindset and willingness to learn new technologies and platforms.
Nice to Have
• Experience with B2B eCommerce or distribution/manufacturing environments.
• Experience with CMS platforms (e.g., Optimizely), HubSpot, or similar marketing technology.
• Familiarity with digital merchandising, search optimization, or conversion rate optimization.
• Experience with product information management (PIM), ERP, or CMS-integrated websites.
• Background in trades, HVAC, plumbing, construction, or industrial distribution.
• Familiarity with AI tools for workflow automation or data validation.
• Experience supporting a mobile app alongside a web platform.
What Makes Us Famous!
Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products.
Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University.
Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base.
Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
