The opportunity

You’ll join our Administrative and Workplace Services (AWS) team, helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

As a bilingual Senior Document Specialist, you create and edit documents, including financial statements and reports and creative presentations. As a driven administrative professional, you enjoy working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities include:

• Producing documents with proficiency and accuracy to meet deadlines, as well project manage certain work requests, including customer service, proper documentation and communications
• Advanced knowledge of firm standard applications
• Thorough review of documents and templates for branding, formatting, reconcile revisions
• Capable of integrating and/or enhancing layout for text and graphics to accommodate a wide range of specifications
• Effectively demonstrates superior knowledge and expertise in utilizing styles, master pages, templates, tracking, kerning, and leading
• Acting as a project manager, overcoming obstacles and meeting project deadlines, managing project scope and providing cost estimates and schedule changes as necessary
• Creating template-driven customer deliverables with proficiency and accuracy
• Effectively and positively communicating and negotiating project deadlines, determining project scope, and schedule changes as necessary
• Training team members/leading formal training sessions on firm standard software/processes and coach/mentor Document Specialists
• Performing mail merge functions
• Managing standardized electronic files and archiving
• Preparing files for print and digital output, linking graphics and including fonts
• Troubleshooting technical issues in text, graphic files and printing
• Overtime required during peak periods

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Ability to harness emerging technologies, including AI, to drive process improvements, enhance efficiency, and enable smarter collaboration, with a strong understanding of AI concepts and enthusiasm for applying them to optimise workflows and inform decision-making.

To qualify for the role, you must have

• Post secondary education and/or equivalent relevant experience
• Proficiency in Word, Excel, PowerPoint, Acrobat, Outlook, etc., with proven ability to learn customized software/tools

• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role.

Ideally, you’ll also have

• Professional services firm experience
• Design related education with entry level knowledge of creative applications
• Familiarity with AI tools

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers, and have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients’ goals.

What we offer you 

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more

Are you ready to shape your future with confidence? Apply today.   

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.  

EY | Building a better working world