Job Description

The Senior Director, Sustainability Solutions and Service serves as the end-to-end program owner of the Masimo Sustainability Solution and the commercial transformation of Technical Service into a customer-facing, revenue-generating organization. This leader is accountable for the profitability, scalability, and operational viability of the Sustainability Solution across the product lifecycle, working in close collaboration with Marketing, R&D, Supply Chain, Finance, Sales Operations, Sales, and Technical Service. In parallel, the role drives the commercialization of Technical Service as it evolves from an uptime function into a growth engine, building the offerings, pricing, value selling tools, and operating model that make Service a profit center. The role establishes program governance, business cases, performance frameworks, and the cross-functional cadence required to scale both initiatives into sustainable, measurable growth contributions for Masimo..

Duties & Responsibilities:

• Serve as the end-to-end program owner of the Masimo Sustainability Solution, accountable for profitability, scalability, and commercial and operational viability across the product lifecycle.
• Lead the cross-functional coordination of the Sustainability Solution across Marketing, R&D, Supply Chain, Finance, Sales Operations, Sales, and Technical Service to ensure unified strategy, execution, and accountability.
• Drive the commercialization of Technical Service as it transforms from an uptime-focused function into a customer-facing, revenue-generating organization, including offering design, pricing, packaging, and go-to-market enablement.
• Establish the operating model, monetization strategy, and P&L discipline to position Technical Service as a profit center, with clear revenue, margin, and growth accountability.
• Build the business case, value proposition, and financial models that underpin Sustainability Solution investment decisions, partnering with Finance on forecasting, margin analysis, and ROI modeling.
• Partner with R&D and Supply Chain to ensure product readiness, reverse logistics, refurbishment workflows, and the operational infrastructure required to scale the Sustainability Solution.
• Partner with Marketing on positioning, customer-facing materials, talk tracks, value calculators, and field enablement tools for both the Sustainability Solution and the commercialized Service portfolio.
• Partner with Sales Operations and Sales to embed the Sustainability Solution and the commercialized Service portfolio into account planning, hunting lists, customer segmentation, and field execution motions.
• Develop and maintain program-level KPIs, dashboards, and executive reporting that track revenue, margin, customer adoption, operational performance, and program health.
• Establish the operating cadence (weekly, monthly, quarterly business reviews) that drives accountability across functions and surfaces risks early.
• Lead change management, organizational alignment, and capability building required to transform Technical Service from cost center to growth contributor.
• Identify productivity opportunities, process improvements, and margin expansion levers across both initiatives, with a continuous improvement orientation.
• Develop executive-ready presentations, recommendations, and updates for senior leadership and the broader organization.
• Partner with Quality, Regulatory, and Product Management to ensure the Sustainability Solution meets compliance, safety, and product integrity requirements at every step.
• Support customer launch readiness, field training, and adoption tracking for both the Sustainability Solution and the commercialized Service portfolio.

Minimum & Preferred Qualifications and Experience:

Minimum Qualifications:

• Bachelor’s degree in Business, Engineering, Healthcare Administration, Finance, or related field.
• 12+ years of progressive experience in commercial operations, program management, P&L leadership, service businesses, or product commercialization, with demonstrated end-to-end ownership of complex initiatives.
• Demonstrated experience building business cases, P&L models, value propositions, and performance dashboards for commercial programs.
• Strong analytical, financial, and commercial acumen with the ability to translate complex business problems into clear strategic and operating decisions.
• Experience in MedTech, healthcare technology, or regulated industries, with exposure to product, service, or sustainability program commercialization.

Preferred Qualifications:

• MBA or advanced degree in Business, Engineering, or related discipline.
• Experience commercializing service offerings, building service P&Ls, or transforming service organizations into revenue-generating functions.
• Experience with sustainability programs, reverse logistics, refurbishment models, or circular economy initiatives in a medical device or healthcare setting.
• Experience leading complex, cross-functional programs spanning Marketing, R&D, Supply Chain, Sales, and Finance with direct executive accountability.

Education:

• Bachelor’s degree in Business, Healthcare Administration, or related field

Compensation:

The anticipated salary range for this position is $240,000 - $270,000 plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience. This position also qualifies for up to 25% annual bonus based on Company, department, and individual performance.

Masimo offers benefits such as Medical, Dental, Vision, Life/AD&D, Disability Insurance, 401(k), Vacation, Sick, Holiday, Paid Maternity Leave, Flexible Spending Accounts, voluntary Accident, Critical Illness, Hospital, Long-Term Care, Employee Assistance Program, Pet Insurance, on-site Wellness Clinic, Fitness Center, Café. All benefits are subject to eligibility requirements.

Physical requirements/Work Environment

This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Domestic and Global travel is necessary up to 25%.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.