Job Description

Sr. Director, Support Operations - 4

Department: Customer Support

Employment Type: Full Time

Location: Nashua

Description

The Director of Hardware Operations provides strategic and operational leadership for Infor’s hardware business. The role owns the end-to-end flow from order intake through procurement, inventory, warehousing, configuration, fulfillment, logistics, warranty and returns, and product lifecycle execution.

A Typical Day in the Life Includes

• Setting order accuracy and service-level controls, manages backlog and escalations, and runs planning, procurement, inventory, and reverse logistics.
• Manage OEM, contract manufacturer, and carrier relationships through scorecards and corrective-action discipline.
• Own budgets, inventory reserves, freight cost, trade compliance, and supply continuity risk, and they build and develop the team.
• Ensures customer and internal requirements are translated into accurate, timely, and cost-effective hardware delivery.
• Collaborating cross-functionally with Sales, Customer Success, Support, Finance, Legal, Product Management, and Professional Services, while also partnering with external manufacturers, distributors, and logistics providers.
• Support complex domestic and international deployments.

Basic Qualifications

• Experience with progressive hardware operations or supply chain.
• Experience leading teams, vendors, and budgets.
• Demonstrated experience managing and achieving key operational KPIs, including order accuracy, on-time delivery, inventory accuracy, supplier performance, fulfillment cost savings, and audit compliance.

Preferred Qualifications

• Experience includes point-of-sale or edge hardware, global multi-region fulfillment.
• Certifications such as APICS, CSCMP, CPSM, Lean Six Sigma, or PMP.

On Site ( Nashua, NH)