Job Description

Founded in 1967, Arrow International is the world’s largest manufacturer of charitable gaming solutions, with over 1,500 employees worldwide. Headquartered in Cleveland, Ohio, Arrow operates three manufacturing facilities and more than 100 distribution centers across North America.

Arrow offers the most comprehensive lineup of gaming products, including pull tab tickets, bingo paper, electronic gaming solutions, and various accessories. With over 55 years of industry experience, we deliver high-quality products and reliable service, empowering charitable organizations to create fun, competitive, and profitable experiences.

Our products are sold globally through a network of distributors, supported by robust sales training, customer service, and promotional tools to ensure their success.

The Sr. Director, Strategic Accounts & Product Delivery – Pull Tab Division will lead the strategy, development, and market expansion of Arrow’s paper pull tab product line with a strong focus on strategic account management, customer relationships, and cross-functional delivery execution.

This role is responsible for managing the entire customer experience, from product planning to communication to execution, ensuring our distribution network receives exceptional service, visibility, and partnership.

The ideal candidate has deep experience in strategic accounts, paper/printing, promotional products, or charitable gaming, strong B2B sales and relationship-building capabilities, and the ability to lead diverse teams across sales, creative, production, and operations.

Strategic Leadership & Account Management

• Define and implement account strategies aligned with distributor needs and Pull Tab business goals
• Serve as the senior point of contact for distributor partners
• Strengthen relationships to increase retention, sales, program visibility, and product adoption

Product Delivery & Execution

• Oversee timelines, communication, and distribution readiness for stock and custom pull-tab products
• Coordinate with creative, sales, print operations, and supply chain to ensure timely and accurate delivery
• Drive solutions that improve reliability, quality, and customer experience

Sales & Customer Engagement

• Work closely with the field sales organization and distributors to grow revenue and expand product placement
• Identify customer opportunities, market gaps, and growth initiatives
• Present new games, product lines, and programs to distributors and customers

Operational Alignment

• Ensure communication flows seamlessly between departments: design, print, manufacturing, sales, and inventory
• Monitor schedules, inventory levels, and production timelines
• Resolve delivery issues, bottlenecks, or product information gaps quickly

Team Leadership & Collaboration

• Lead and mentor a team of account managers, product coordinators, and creative resources
• Foster effective communication across all stakeholders
• Maintain a high-touch, service-oriented approach to partner management

Market & Program Insight

• Conduct market research to understand customer preferences and competitive movement
• Provide the business with insights that strengthen product offerings and distributor programs

Requirements

• Bachelor’s degree in Marketing, Communication, Finance, or a related field.
• Minimum of 10 years managing customer relationships and leading a team.
• Paper, printing, graphics, promotional products, or charitable gaming experience.
• Strong B2B sales experience with distributor networks.
• Experience with Salesforce is a plus.
• Proven success in strategic account management, relationship building, and cross-functional leadership.
• Experience managing product timelines, customer expectations, and delivery coordination.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced, high-energy environment.
• Skilled in various sales methods, including in-person and phone sales.
• Experience selling into or supporting distributor networks, strongly preferred.
• Familiarity with commercial print, custom print programs, or promotional sweepstakes is a plus.

Additional Information
Examples of our product offerings can be found at:

• Pull Tabs Overview
• Arrow International YouTube Channel

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