Job Description
Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies. www.GoKinetic.com
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About the Role
We’re hiring a Senior Director, Product Management to lead product strategy, roadmap, and lifecycle performance for Kinetic’s fiber broadband / internet and digital services across Consumer, Multi-Dwelling Unit (MDU), and Business segments. This role owns portfolio growth (revenue, adoption, churn, margin), drives cross-functional alignment, and elevates the operating model for Product Management.
• Reports to the SVP, Revenue Operations & Product Management within the Chief Revenue Officer organization.
• Leads and develops a team of product leaders/managers delivering customer-centric offers and experiences.
• Partners closely with Network/Engineering, Sales, Marketing, Operations, Procurement, Legal, Finance, BI/Data, and Customer Experience.
You will also own the Customer Premise Equipment (CPE) portfolio (gateways/routers/ONTs/Wi-Fi devices) and the associated OEM/vendor ecosystem, ensuring device capabilities support network performance, service evolution, and a differentiated customer experience.
This leader will establish scalable product management governance (charter, standards, planning cadence, lifecycle reviews, KPI dashboards) so the organization can execute with consistency, transparency, and accountability.
Success requires strategic leadership, strong market and competitive insight, operational discipline, and a track record delivering new products and partnerships across telecommunications, connectivity, broadband, Wi Fi, and digital services.
What You Will Do
• Own product strategy and portfolio management for fiber internet / broadband, value-added services, and offers across Consumer, MDU, and Business.
• Define multi-year product vision and roadmaps; lead quarterly/annual planning, prioritization, and investment recommendations.
• Drive product lifecycle management from concept to launch through adoption and optimization; lead lifecycle reviews and continuous improvement.
• Lead go-to-market (GTM) alignment across Marketing, Sales, and Operations (positioning, packaging, pricing inputs, sales enablement, documentation).
• Own the CPE/device strategy (Wi Fi gateways/routers/ONTs): requirements, roadmap, lifecycle, certification, and performance in the field.
• Build and manage strategic partnerships with OEMs and technology vendors; evaluate emerging technologies and solutions.
• Improve end-to-end customer experience and operational efficiency (activation, installation, support journeys; cost-to-serve reductions).
• Establish product management operating model (governance, standards, decision forums, deliverables, and stakeholder engagement).
• Measure and improve portfolio performance using data and analytics (revenue, adoption, churn, margins, attach rates, activation rates, NPS/CSAT as applicable); partner with BI/Data Science on dashboards and insights.
• Coach, hire, and develop high-performing product leaders; create a culture of customer focus, innovation, and data-driven decision-making.
Do You Have
• College degree and 12+ years professional level experience with 4-6 years supervisory experience; or 16+ years professional level related experience with 4-6 years supervisory experience; or an equivalent combination of education and professional level related experience required.
• Strong expertise in product lifecycle management (discovery, roadmap, launch, adoption, optimization) and modern delivery practices (Agile/Lean as applicable).
• Experience owning or influencing CPE/device ecosystems (routers, gateways, Wi Fi, ONTs) and hardware-enabled services.
• Proven ability to build and manage strategic relationships with OEMs and technology partners/vendors.
• Excellent stakeholder management and executive communication skills; ability to influence cross-functional leaders.
• Strong analytical and KPI-driven approach (revenue, adoption, churn, margin, attach rates, activation, customer experience metrics).
• Ability to lead in a fast-paced, evolving technology environment with a customer-first mindset.
Even Better
• MBA or other advanced degree.
• Experience with MDU connectivity solutions and partnerships (property managers/owners) and/or B2B product portfolios.
• Background in pricing/packaging, offer design, and end-to-end go-to-market execution.
• Experience building product operating rhythms (QBRs/MBRs, lifecycle governance, portfolio scorecards) and scaling teams/processes.
• Familiarity with Wi Fi solutions (mesh Wi Fi, managed Wi Fi), device telemetry/analytics, and improving in-home/in-business connectivity performance.
• Track record of launching differentiated products through ecosystem partnerships and platform capabilities.
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Our Benefits:
• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
