Job Description

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Job Category

Sales

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Sr. Director, Global CoE Standardization Lead

Salesforce Professional Services delivers high-impact, strategic programs that drive transformation for our customers. Within the Professional Services CoE, our mission is to define a global gold standard for how large-scale programs are shaped, scoped, and governed.
We are building a model that is not only consistent and scalable, but also ready for an AI-driven, agent-enabled future of services delivery.

We are looking for a leader who will act as the architect of our global services model.

In this role, you will:

• Define and own the global standards and rules for scoping, estimation aligned with bid metrics, and contract design

• Build a modular, configurable core model that can be applied consistently across all programs over $1M

• Replace fragmented, ad-hoc solutioning with a predictable, scalable, and AI-enabled delivery approach

• Single point of contact for field feedback for process or methodology improvements

You will lead a continuous improvement cycle (“shape to learn”), working closely with:

• AI agents

• Solution advisors

• to ensure our model evolves based on real deal and delivery insights.

• Your Impact

• Define the Global Core

• Establish standard program patterns, workstreams, and control points across:

• Transformation programs

• Multi-cloud implementations

• Agentic / AI-led solutions

• Custom builds

• Lead the Agent Ecosystem

• Define how AI agents are used in:

• Scoping

• Estimation

• Decision support

• Ensure outputs are consistent, reliable, and aligned to global standards

Establish Governance - Design and enforce a global methodology that ensures:

• Consistency

• Quality

• Risk control

• Build processes that are scalable and easy to adopt

Drive Continuous Learning

• Create a feedback loop from DAM network

• Improve estimation, staffing, and delivery models based on actual outcomes

Build a Global Network

• Partner with CoE advisors across AMERS, EMEA, and APAC to build a network of “design partners” from the field

• Ensure standards are applied globally and adapted locally where needed

Act as a Strategic Leader

• Align executive stakeholders

• Drive adoption of the model across the field

• Represent the CoE in key internal and external forums

Cross-Functional Collaboration
You will work closely with peer organizations to ensure standards are practical, adopted, and continuously improved:

• GDC (Global Delivery Centers):

• Align global standards with delivery realities. Ensure models are executable at scale and incorporate offshore delivery patterns.

• Collaborate with product and industry practices to ensure standards reflect real solution patterns across all clouds and domains.

• Integrate new tools, accelerators, and AI capabilities into the core model to continuously improve how we scope and deliver.

• Align on risk,compliance, and approval frameworks to ensure global standards are enforced consistently without slowing down the business.

Minimum Requirements

• 10+ years in enterprise architecture, consulting, or professional services leadership

• Experience working with global delivery teams across regions and time zones

• Strong understanding of Salesforce ecosystem, including Agentforce, Data Cloud, AI-driven orchestration

• Proven ability to break down complex problems into simple, repeatable models

• Experience influencing senior stakeholders in a global organization

• 5–7 years leading teams or large programs

• Strong communication and storytelling skills

• Deep experience across the Salesforce multi-cloud ecosystem

• Willingness to travel as needed

Required Qualities
Trust & Judgment

Makes sound decisions and ensures solutions align with the Einstein Trust Layer

Clear Communicator

Can explain complex ideas in a simple and practical way

Collaborative Leader

Works effectively across Commercial, Solution, Practice, and Agentic teams

Preferred Qualifications

Certified Technical Architect (CTA) — preferred
Experience operating at global scale across large services portfolios
Familiarity with using delivery methodology and data to drive improvements

A Day in the Life
A typical day involves reviewing a high-value deal to ensure the scope and estimate align with global standards, working with regional advisors to resolve a complex scoping challenge, and refining the core model based on insights from recent project outcomes. You may also collaborate with the AI and data teams to improve how agents generate estimates, connect with stakeholders across regions to drive adoption, and help the field move faster with more confidence using the standardized approach.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.