Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys Sr. Sales Director Public, Utilities, Life Sciences and Service Provider (PULS) Germany

Genesys powers more than 70 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe, that great customer engagement drives great business outcomes. More than 10.000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts, including Gartner and Forrester, as a leader in both cloud and on-premise customer engagement solutions.

• Are you a highly motivated, experienced salesperson with a passion for working with leading edge software?
• Do you want to be part of a global company that is a recognized leader in the customer experience space?
• Are you able to create complex, long-term account and partner strategies?
• Are you able to lead and form an industry-experts team for growth?
• Do you like coaching people and being a part of senior leader customer meetings to represent vision and strategy of Genesys?
• Are you a great team-player who not only works in a team, but can bring the team forward with excellence in what you do?

If you said yes, then we would love to hear from you.

Genesys is hiring a director-level sales professional for a strategic management role as Sr. Director Public, Utilities, Life Sciences and Service Provider (PULS) in Germany.

This strategic Director role is working closely with every Account Manager on a project/account level basis to create long lasting account relationships generating strategic and/or big deals in the German Public, Utilities, Life Sciences and Service Provider segment.

The Sales Director for these highly regulated and KRITIS industries owns the GTM, team management, market outcomes and related ecosystems for these verticals holistically.

Working in close collaboration with the Country Manager & Sales Leader Germany and all other territory relevant management functions, the strategic Director will also closely collaborate with independent consultants, transformational and other partners (especially AWS & Salesforce) to create the right eco-system to foster big enterprise deals in specifics accounts and or projects.

This person shall not only guide and coach the Genesys involved persons in such deals/account situations, but also represent Genesys to the senior management of involved (transformational) partners, consultants and the customer.

Building strong relationship networks relevant for the Enterprise sales in Germany is also part of the job.

What we look for and expect from the right individual is:

• Lead an industry-focused team of 5-6 people and enable this team for growth
• Form a unique and value-driven go-to-client strategy and ecosystem
• Establish Genesys as they key player in highly regulated markets and grow with a unique EU-based ecosystem where you strongly partner with AWS
• Tracking pipeline and calling forecast for their industry team on a weekly basis
• Qualifying engagement requests and assigning team resources to optimize efficiency and drive value
• Being the Genesys expert for trends, opportunities, and threats in their industry, with local focus and global alignment
• Holding peer-level relationships with C-Level executives
• Reviewing accounts/projects with each AE and supporting to create the right strategy to maximize the value of deals and win deals.
• Establishing a reliable network for the PULS segment between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management decided projects.
• Supporting AEs as needed in the senior level execution of deals (e.g. by doing senior management meetings/presentations, participate in SteerCos etc.)
• Represent Genesys in general sales and marketing activities (e.g. conferences, fairs & industry-specific networks/platforms/communities).

Required qualifications:

• Bachelor’s degree in Economics, Business Administration or similar education
• 10+ years professional experience with demonstratable success in big enterprises
• 5+ years professional experience in a people manager and team leader role
• History of talent acquisition, team motivation, and overall performance, especially in complex enterprise sales, SaaS/cloud sales, management consulting, industry practitioner and/or other similar fields
• Experience managing diverse & remote teams
• Proven experience and knowledge in industries as Healthcare, Government, Life Sciences & Utilities
• Proven experience with public awarding/procurement processes and EVB-IT Cloud
• Strong relationship into the AWS network and organization
• Committed, proactive, team-oriented and stress-tested
• Positive, Motivated, Self-starter with a can-do attitude & strong sense of ownership over their engagements. Willingness to do the heavy lifting to get to a better result more quickly. Enthusiastic collaborator.
• Self-assured appearance and excellence presentation skills – especially suited for senior/top management level.
• Fluent in German and English
• Strong success and problem-solving orientation
• Willingness to travel frequently and as required

When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annual goals and willing to be coached for continuous growth and development.

If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.