The Senior Director, Enterprise Business Partner – Commercial & Growth serves as the primary technology liaison to Insulet’s Commercial and Growth organizations, ensuring that global technology investments, platforms, and digital capabilities are tightly aligned with go-to-market priorities, customer experience objectives, and revenue growth strategies.
This role leads the strategic partnership between the CTO organization and Commercial & Growth, translating business needs into actionable technology roadmaps, shaping demand, and positioning IT as a critical driver of commercial success. Execution and delivery are enabled through the CTO’s engineering and delivery teams.
Responsible for serving as the primary technology business partner to Insulet’s Commercial and Growth organizations, ensuring that global technology investments, platforms, and digital capabilities are directly aligned to go-to-market priorities, customer experience goals, and revenue growth strategies.
This role owns the strategic relationship between the CTO organization and Commercial & Growth, translating business needs into technology roadmaps, shaping demand, and ensuring IT is viewed as a strategic enabler of commercial excellence. Execution and delivery are enabled through the CTO’s delivery and engineering teams.
Responsibilities
Strategic Business Partnership
Serve as the trusted technology advisor to senior leaders across Commercial, Marketing, Sales, and Customer Experience.
Translate go-to-market objectives and commercial priorities into multi-year technology roadmaps and investment plans.
Proactively identify opportunities where technology can drive customer acquisition, retention, market expansion, and commercial operational efficiency.
Demand Shaping & Portfolio Alignment
Own technology demand intake, prioritization, and business case development for Commercial & Growth initiatives.
Evaluate trade-offs across cost, speed, risk, and market impact to drive informed investment decisions.
Ensure the initiative portfolio is aligned to enterprise architecture standards, CTO strategy, and business value.
Technology Enablement & Solution Alignment
Partner with architecture, engineering, and delivery teams to ensure solutions meet commercial and customer-facing requirements.
Champion adoption and value realization of CRM, marketing automation, digital commerce, sales enablement, analytics, and customer experience platforms.
Drive alignment between IT capabilities and commercial transformation goals (e.g., digital customer experience, personalization, omnichannel engagement, commercial analytics).
Executive Advisory & Stakeholder Engagement
Frame options, implications, and trade-offs to support executive decision-making within Commercial & Growth.
Elevate engagement from transactional demand intake to enterprise-level strategy and value realization.
Represent Commercial & Marketing technology needs in cross-functional planning, governance, and prioritization forums.
Cross-Functional Partnership
Partners closely with the CTO who sets the overall EBP strategy, operating model, and enterprise-level alignment.
Partners with the Senior Director, Strategy & Operations (Chief of Staff), who owns the CTO operating rhythm, governance orchestration, and execution enablement.
Provides business context, demand priorities, and domain expertise, which are operationalized through the CTO delivery and engineering functions.
Required Skills and Competencies
Strategic business partnership and relationship management
Strong understanding of commercial and marketing technology ecosystems (CRM, marketing automation, digital commerce, analytics, customer experience platforms)
Executive communication, decision framing, and stakeholder influence
Ability to translate commercial complexity into clear technology priorities
Financial and portfolio management acumen
Preferred Skills and Competencies
Experience with digital customer experience transformation or omnichannel engagement strategies
Experience with commercial operations in a global medtech or healthcare company
ITIL, PMP, or enterprise architecture certifications
Education and Experience
Bachelor's degree with 18+ years of progressive, relevant experience or Master's degree with 12+ years of progressive, relevant experience. An equivalent combination of education and experience may be considered.
years in technology leadership, IT business partnership, or enterprise technology roles supporting commercial, marketing, or customer-facing functions.
Proven experience operating at an enterprise scale and partnering with senior business leaders.
Experience in complex, regulated environments (medtech, healthcare, pharma, or medical device preferred).
Additional Information
The position is hybrid at our Acton, MA office.
Travel is estimated at 10–15% but will flex depending on business need.
NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office). #LI-Hybrid
Additional Information:
Compensation & Benefits:
For U.S.-based positions only, the annual base salary range for this role is $196,100.00 - $294,200.00
This position may also be eligible for incentive compensation.
We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs
Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.
Actual pay depends on skills, experience, and education.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Omnipod products are offered in 25 countries around the globe.
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