Job Description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

This executive role is being newly created to support the continued growth and transformation of our EMEA South business. Reporting into the EMEA COO organization, the EMEA South COO will serve as the primary deputy to the SVP of EMEA South — present in the field, engaged with customers, and accountable for business outcomes across a diverse, multicultural region (France, Italy, Spain, Israel, UAE, Saudi Arabia, South Africa).

The role sits at the heart of the EMEA South leadership team, working in close partnership with Core Sales, Solution Consulting, Solution Sales, Marketing, Customer Excellence Group, GPC, other key GTM functions and more importantly with the Chief of Staff and the Strategic Pursuit Lead. Where the Chief of Staff ensures the operational engine of the region runs effectively and GTM programs land with discipline, and the Strategic Pursuit Lead coordinates the region’s most complex deals, the COO’s focus is squarely on customer impact, field leadership, and revenue performance.

The right person gets their energy from winning — from building relationships at the C-suite, from helping teams close transformational deals, and from raising the bar on what the region can achieve.

In this role you will

• Act as deputy to the SVP of EMEA South, representing the regional leadership in customer meetings, executive briefings, internal reviews, and strategic external engagements
• Drive business performance across EMEA South, holding the organization accountable for targets and outcomes alongside the SVP
• Overlook South Strategic planning, demand generation plan, pipeline excellence and customer adoption by coordinating and giving direction to the extended South leadership team.
• Represent EMEA COO office in South region by ensuring execution of Pan EMEA initiatives and decisions.
• Build and sustain senior relationships with customer executives across the region, reinforcing ServiceNow’s value at the highest levels of key accounts
• Engage on strategic pursuits at the executive level, providing senior sponsorship and customer presence while partnering with the Strategic Pursuit Lead on deal structure and process
• Champion talent development across the region, identifying and growing the next generation of leaders in partnership with country managers
• Represent EMEA South in EMEA-wide and global leadership forums, actively sharing and seeking best practice across Major Areas and GEOs

Qualifications

To be successful in this role you have:

• Proven track record in enterprise software sales or sales leadership, with demonstrated success in complex, multi-stakeholder deals and GTM coordination & execution
• Strong customer-facing experience at C-suite level, with the presence and credibility to represent ServiceNow at the highest levels
• Comfortable acting as a senior delegate and decision-maker in a fast-paced, high-growth environment
• Strong people leadership, motivated by developing others and building high-performing teams
• Highly collaborative, able to work across a broad set of stakeholders — including the Chief of Staff and pursuit functions — with clarity and without duplication
• Experienced in multicultural, multi-country organisations; EMEA South exposure a strong advantage
• Energetic, resilient, with a growth mindset and a drive to win in a competitive market
• An effective communicator, credible at executive level both verbally and in writing

Role can be based in Paris or Rome.

Additional Information

The role of Sr Director, EMEA South COO is subject to the National Collective Bargaining Agreement of Trade Sector (CCNL) and will be classified as DIRIGENTE. For such role we offer an initial gross base pay of EUR [from 118700 to 219600]. This role will also be eligible for the Company's corporate bonus, MBO, or commission incentive leading to a target gross annual OTE of EUR [from 154,310 to 285,480] and whose specific amount depends on the company and individual performance and is determined in accordance with company's plans from time to time in force and which the company may change in the course of the employment and of which you will be informed in advance.  Please note that the final compensation will be determined during the offer process based on the candidate's experience, skills, competence, qualifications and work location in relation to the offered position, as well as relevant indications from the CCNL, applying objective and gender-neutral criteria. ServiceNow also provides a competitive benefits package that supports employees' health, financial wellbeing, family life, and work-life balance. Benefits include generous paid leave, meal vouchers, employee share purchase opportunities, comprehensive insurance coverage, and access to wellbeing, mental health, and family-forming support programs.

As mentioned, compensation is based on the geographic location in which the role is located and is subject to change based on work location. We will share all the relevant details for this role at the relevant recruitment stage.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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