Job Description

Join Us as a Sr. Director, Customer Success Operations!

Ready to deliver measurable ROI and ensure seamless execution for global customers? ORBCOMM is seeking a highly skilled Senior Director, Customer Success Operations to drive customer value, operational excellence, and long-term growth.

Why You’ll Love Working Here

In this hybrid role, you’ll act as both a strategic advisor and operational lead, ensuring customers achieve outcomes while experiencing frictionless service delivery. You’ll work cross-functionally to accelerate adoption, resolve operational challenges, and improve the end-to-end customer experience.

This high-impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross-functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth.

Enjoy a remote working mode—combine a strong presence with our clients to drive customer success with the flexibility to connect remotely with our global teams. This role will be remotely based in Taipei City, Taiwan, or Singapore, with occasional business travels required.

Drive Customer Value & ROI

• Define KPIs and build ROI models aligned to customer goals
• Track value realization and deliver impactful business reviews
• Identify optimization opportunities to improve adoption and performance

Act as a Trusted Customer Partner

• Serve as the central point of contact for key accounts, ensuring timely resolution of operational issues and a seamless customer experience
• Build strong stakeholder relationships and understand customer operations
• Provide consultative guidance on process optimization and platform usage
• Identify risks and drive retention, expansion, and growth opportunities

Own Post-Sale Operations

• Lead end-to-end execution from order through activation and billing
• Resolve billing, order, and support-related issues
• Partner with Finance, Logistics, and Support to remove friction and accelerate time-to-value

Manage Billing & Revenue Operations

• Manage contract lifecycle activities and billing accuracy
• Identify and correct billing discrepancies to prevent revenue leakage
• Manage order fulfillments for key accounts

Collaborate & Influence Internally

• Partner with Sales, Product, and Delivery teams
• Translate customer insights into process and product improvements
• Support growth opportunities with data-driven insights

Who You Are

You’re a strategic, consultative partner who thrives in complex enterprise environments and is passionate about driving measurable outcomes. You combine business acumen, technical aptitude, and relationship-building skills to deliver exceptional value.

If you have: 

• 7–10 years in Customer Success, Operations, or related roles
• Experience managing enterprise customers (IoT, SaaS, or similar industries preferred)
• Strong understanding of billing, order management, and revenue processes
• Data-driven with experience in KPI tracking and ROI analysis
• Excellent stakeholder management and cross-functional collaboration skills
• Proficiency with CRM and billing systems (Salesforce preferred)
• A proactive, solution-oriented mindset with strong ownership
• Fluency in both English and Mandarin

Then we want to meet you!

The Benefits of Working Here

A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.

How We Hire

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.

About Us

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

Job Seeker Awareness Notice:

ORBCOMM is proud to hire exceptional talent around the world. As part of our commitment to providing a positive candidate experience, please note that ORBCOMM will never request payment to apply for a job or require the purchase of training, certifications, or courses as a condition of employment.

Official ORBCOMM job opportunities are posted only through our official Careers page and authorized company channels.

If you have questions about a communication claiming to be from ORBCOMM, please contact talentacquisition @ orbcomm.com before taking any action.