Job Description

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire AWS Professionals in the following areas :

Job Description:

Experience required: 5+ years

Digital Operations Engineer

• A Digital Operations Engineer is responsible for maintaining and supporting cloud-based digital systems (including AWS cloud services and IoT platforms) to ensure their reliability, scalability, and security.
• 24/7 Incident Response: Provide Level-2 support to analyze and resolve AWS Cloud & IoT platform incidents around the clock, ensuring issues are addressed on-time to minimize downtime and that service levels are consistently met.
• This role involves analyzing and debugging incidents in production, executing runbooks and standard operating procedures, and continuously monitoring system performance to preempt issues.
• The engineer will collaborate with cross-functional teams (development, QA, product, etc.) to resolve incidents and improve operational workflows

Key Responsibilities

• Incident Analysis & Resolution: Troubleshoot and resolve L2 AWS and IoT incidents promptly, ensuring minimal downtime and SLA compliance.
• System Monitoring & Performance: Monitor cloud and IoT systems, respond to alerts, and take proactive actions to maintain uptime.
• SLA Maintenance & Reporting: Ensure SLA adherence by managing incidents efficiently and reporting on operational metrics.
• Runbook Execution & Documentation: Execute and enhance runbooks while maintaining clear documentation for operational processes.
• Collaboration & Escalation: Partner with cross-functional teams to resolve complex issues and manage escalations effectively.
• Continuous Improvement Initiatives: Automate and optimize operational workflows to enhance system reliability and reduce incident volume.
• Round-the-Clock Support: Provide 24/7 support through shift rotations, ensuring rapid response to critical incidents at all times.

Requirements

• Strong problem-solving skills with the ability to quickly identify root causes in complex cloud and IoT environments.
• High attention to detail and strict adherence to operational processes and runbooks.
• Clear and effective communicator with strong teamwork and collaboration abilities.
• Resilient and reliable under pressure, especially in critical incident operational scenarios.
• Eager to learn and adapt to new technologies, tools, and industry best practices.
• Service-oriented mindset focused on uptime, performance, and proactive risk mitigation.

Education & Experience

• A bachelor’s degree in computer science, Information Technology, Electronics Engineering, or a related field is required. An equivalent combination of education and experience in a technical field will also be considered.
• 5+ years of hands-on experience in IT operations, cloud infrastructure support, or a similar technical support role. Experience should include supporting production environments on AWS (or other major cloud platforms), with a track record of incident handling and system maintenance.

Technical Skills & Expectations

• Cloud Infrastructure (AWS): Understanding of AWS cloud services and architecture (compute, storage, databases, networking). Knowledge of cloud computing concepts, high availability, and security best practices.
• IoT & Edge Technologies: Familiarity with IoT concepts and platforms. Experience with connected devices or sensor data is a plus.
• Monitoring & Alerting: Hands-on experience with monitoring and logging tools (e.g., Amazon CloudWatch, Splunk). Ability to set up dashboards, alerts, and fine-tune monitoring systems (metrics, logs, traces). Respond promptly to anomalies or threshold breaches.
• AI Tool Usage: Familiarity with AI tools and prompt engineering. Hands-on experience with AWS AI services (AI Ops, DevOps Guru, Agentic AIs).
• DevOps & CI/CD: Understanding of DevOps practices and CI/CD pipelines.
• Incident Management Tools: Experience with IT service management and ticketing systems (e.g., Jira, ServiceNow) Ability to log incidents, document resolutions, and manage problem workflows. Knowledge of incident escalation and priority definitions (P1, P2).
• Documentation: Ability to create and maintain operational documentation.
• Security Awareness: Understanding of security and compliance in operations (e.g., access keys, certificates, security groups). Ability to follow security guidelines and fix vulnerabilities promptly (e.g., expired certificates, misconfigured firewalls).
• Certifications:
• AWS Certification (e.g., SysOps Administrator, Solutions Architect) preferred.
• ITIL or IoT-related certifications are a plus but not mandatory.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture