Job Description

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. HMH Technology India Pvt. Ltd. is our technology and innovation arm in India focused on developing novel products and solutions using cutting-edge technology to better serve our clients globally. HMH aims to help employees grow as people, and not just as professionals. For more information, visit www.hmhco.com

We are looking for a highly skilled Senior Salesforce Administrator/Developer with 5–8 years of experience to manage, optimize, and enhance our Salesforce platform. The ideal candidate will have strong expertise in Salesforce administration, declarative development, and a solid understanding of the Salesforce ecosystem, including Sales Cloud and Service Cloud.

Key Responsibilities

• Manage user accounts, roles, profiles, permissions, and licenses across Sales, Marketing, and Support teams.
• Configure and maintain page layouts, record types, automation rules, flows, and validation rules.
• Handle data imports, exports, cleansing, and deduplication using tools like Data Loader or Data Import Wizard.
• Maintain system security, permissions, roles, and access controls to safeguard sensitive data.
• Bot development and enhancements, including chatbot workflows and automation.
• Work on Connected Apps configuration and management.
• Design and implement complex Flows for advanced business processes.
• Support Salesforce integrations with marketing automation platforms and other systems.
• Maintain campaign structures, lead routing, and engagement tracking.
• Collaborate with stakeholders through multiple business calls, ensuring clear requirement gathering and solution alignment.
• Support customer service environments using chat/messaging platforms and implement Knowledge Articles.
• Train end users, create documentation, and promote Salesforce best practices to drive adoption.
• Enforce data security, backup procedures, and role-based access control in compliance with company and regulatory requirements.

Required Qualifications

• 5+ years of experience as a Salesforce Administrator in a multi-departmental environment.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and Experience Cloud (PRM a plus).
• Proficiency in Salesforce Flow, Process Builder, and declarative automation.
• Familiarity with Apex Classes, Triggers, Batch Apex, and SOQL (basic coding knowledge is a plus).
• Experience with Salesforce integrations (APIs, middleware, marketing tools).
• Knowledge of Lightning App Builder and Experience Cloud site setup.
• Familiarity with security frameworks and governance in Salesforce.
• Excellent communication skills for stakeholder collaboration and requirement discussions.

Highly Preferred

• Bachelor’s/Master’s degree in Engineering, Computer Science, or equivalent experience.
• Certified Salesforce Administrator (ADM-201) required.
• Advanced Administrator (ADM-211) highly valued.
• Additional certifications such as Sales Cloud, Service Cloud, Platform Developer, CPQ are a plus.
• Experience with Salesforce Service Contracts, Subscriptions, and Entitlements.
• Knowledge of Gearset for DevOps and deployment automation.
• Exposure to AI-powered CRM features (Einstein, GPT, Bots).
• Experience with Salesforce Revenue Cloud Advanced (CPQ).

Certifications

• Salesforce Administrator Certification (ADM-201) – Required
• Salesforce Advanced Administrator Certification (ADM-211) – Highly Valued
• Additional Salesforce certifications (Sales Cloud, Service Cloud, Platform Developer, CPQ) – Preferred

HMH Technology Private Limited is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://careers.hmhco.com/ Follow us on Twitter, Facebook, LinkedIn, and YouTube.