Job Description

We’re seeking a highly skilled Sr. Desktop Support Engineer for a data center who thrives in a hands-on, fast-paced environment. In this role, you’ll be the go-to technical expert for end users, supporting a wide range of devices, systems, and onsite technologies. If you enjoy solving complex technical problems, delivering exceptional customer service, and owning IT operations at the site level—this is the role for you.

Position Details:

• Exempt Salaried position based upon experience (weekly salary broken down hourly for vendor invoicing purposes only)
• Contract with possible contract extension or hire
• Standard work hours: For up to the 1st 3 months 8:00am-5:00pm, then will move to 2nd shift 4:00pm-12:00am
• Location: Onsite – Holly Ridge, LA

What You’ll Do:

End-User & Hardware Support

• Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.
• Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.
• Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.

Printer & Conference Room Support

• Install, configure, and maintain printers and multifunction devices.
• Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.

Networking & Infrastructure

• Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.
• Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
• Provide remote‑hands support for server and network teams (cabling, racking, hardware checks).
• Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.

Operations & Service Management

• Manage incident tickets using ServiceNow—create, update, and close tickets with accurate documentation.
• Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
• Maintain accurate asset records for all onsite IT equipment.
• Ensure compliance with corporate technology and security policies.

What You Bring:

Education & Experience

• Degree or technical training in Information Technology (or related field) with 8-10 years of hands‑on support experience in a networked, customer-facing environment.
• Certifications such as A+, Microsoft, or ITIL are a plus.

Professional Skills

• Confident working independently in a fast-paced onsite environment supporting diverse user groups.
• Strong time-management skills with the ability to prioritize and multitask.
• Excellent interpersonal, verbal, and written communication skills.
• Self-driven, detail‑oriented, and committed to exceptional service.

Technical Strengths

• Hands-on experience with Windows 10/11, system settings, networking, and device management.
• Proficiency with Microsoft 365 apps— Outlook, Word, Excel.
• Familiarity with VPN technologies (Cisco AnyConnect or similar).
• Experience with Intune, Entra ID, MDM, Active Directory (password resets, user management).
• Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.
• Experience with WebEx audio/video systems
• Comfortable working with physical data center equipment (rack/stack, patching).

Tools You Know

• Must Have: Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.
• Good to Have: Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.

Supervisory Responsibilities

• This role has no direct reports

This job description is designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.

About Us:

Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.

What’s in it for You at Black Box Network Services?

Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!

Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Visit blackbox.com to learn more.