Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The Sr. Design Researcher helps shape design and innovation challenges through a business-relevant, future-looking, and human-focused perspective. While collaborating with designers and product managers, this role will surface critical insights about the behaviors of various audiences – and ensure our digital products are grounded in their lived experiences.
The Sr. Design Researcher has a passion for built environments, an empathy for lived experiences, and an interest in IoT solutions. This role will work on a range of innovation, digital, and design projects critical to Carrier’s continued business growth – spanning from business innovation and branding to digital product marketing to UX research.

Key Responsibilities

• Design and facilitate research projects using a mix of qualitative and quantitative research methods.
• Facilitate research, educating and coaching partner roles (PM, BU’s etc.) helping them understand the process and being a design research advocate along the way.
• Translate research insights into actionable recommendations that improve existing products and services and inspire innovation priorities.
• Communicate research findings and implications to internal teams and partners with clarity.
• Meet regularly with Product Owners and Business Units to align on product vision and strategy.
• Design and facilitate structured, collaborative problem-solving of innovation challenges in order to align diverse stakeholders around shared solutions.
• Be a customer advocate and champion desirable customer experiences.
• Surface market trends, user research, and business dynamics to influence strategic development.
• Understand complex business dynamics and clarify ambiguous problems.
• Plan, design, and execute research activities
• Contribute to the growth and development of the Foundry’s Design Research craft.
• Partner with interaction and product designers to advance the end-user perspective.
• Continue to build a broad-base of skills across the various aspects of design.

Basic Qualifications

• Bachelor’s Degree
• 5+ years of experience leading and contributing to digital innovation projects.
• 3+ years of experience working with designers, technologists, and product managers.

Preferred Qualifications

• Experience working in a complex matrixed environment with cross-functional stakeholders.
• Passion for built environments, technology, and design.

Additional Information:

Non confidential portfolio displaying work samples, product roadmaps, customer insights to be provide during interview process.+

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