Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.
As part of our fast growing pace, we are currently looking for a SeniorCustomer Success Manager The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.
LOCATION: Washington D.C.
RESPONSIBILITIES
Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
QUALIFICATIONS:
B.S. in Computer Science or an equivalent engineering degree
10+ years of experience working with Enterprise software solutions, startup experience desirable
5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
Ability to travel
ADDITIONAL RESPONSIBILITIES
Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
Zimperium is the world leader in mobile security. Purpose-built for mobile environments, Zimperium provides unparalleled protection for mobile applications and devices, leveraging AI-driven, autonomous security to counter evolving threats including mobile-targeted phishing (mishing), malware, app vulnerabilities and compromise, as well as zero day threats. As cybercriminals adopt a mobile-first attack strategy, Zimperium helps organizations stay ahead with proactive, unmatched protection of the mobile apps that run your business and the mobile devices relied upon by your employees. Headquartered in Dallas, Texas, Zimperium is backed by Liberty Strategic Capital and SoftBank.
