Drive Strategic Customer Outcomes andLong TermValue
GTT is hiring a Senior Customer Success Manager to lead high value customer relationships and deliver measurable outcomes across enterprise accounts. You will drive adoption,retentionand expansion across GTT’s cloud networking and secure connectivity portfolio including SD WAN,SASEand managed network services.
This role is ideal for someone who thrives in complex customer environments, enjoys executiveengagementand focuses on delivering long term value.
About the role
You will manage a portfolio of strategic or high value customers, owning lifecycle delivery from onboarding through adoption,renewaland growth.
Key responsibilities
Manage a portfolio of strategic enterprise customers, driving onboarding,adoptionand retention outcomes
Drive value realization across GTT solutions including SD WAN,SASEand global connectivity services
Identifyand support expansion opportunities in partnership with Sales teams
Develop and deliver customer success plans aligned to customer goals and lifecycle stages
Monitor customer health,identifyrisksand lead proactive mitigation strategies
Conduct executive level customer engagements including business reviews and roadmap discussions
Collaborate with Sales, Service Delivery, Product and Engineering to ensure aligned customer outcomes
Analyse customer data and insights toidentifygrowth opportunities,risksand performance improvements
This role suits someone who enjoys learning, adapting quickly and developing new skills as priorities evolve.
Whatwe’relooking for
Essential:
5 to 7 years of experience in customer success, accountmanagementor service leadership within B2B technology or telecommunications
Experience managing enterprise or strategic customer portfolios with strong retention and growth outcomes
Understanding of networking or connectivity solutions such as SD WAN,SASEor managed services
Strong knowledge of customer lifecycle management, healthmetricsand success planning
Ability to engage and influence senior stakeholders
Strong communication, analytical and organisational skills
Experience using CRM platforms and customer success tools
Nice to have:
Experience working with multinational customers
Exposure to complex ormulti sitenetworking and connectivity environments
Experience supporting expansion or commercial growth alongside Sales teams
Why GTT
You will collaborate with colleagues across Customer Success, Sales, Service Delivery and Product teams to deliver shared outcomes. Success comes fromstrong communication,partnershipandaccountability. You will be encouraged to take ownership of your development and continuously improve how you work. At GTT, your impact will be visible through customer success,retentionand growth across your portfolio.
Our Commitments:
EEO Statement
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
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GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. www.gtt.net.
