OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com
Responsibilities:
Handling overall responsibility for managing the customer relationship.
Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services.
Acting as a liaison between the customer and varying OSV service delivery areas. The focus is ensuring services adoption and capturing feedback.
Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations.
Prioritizing and driving resolution on escalated customer challenges.
Promoting opportunities for two-way communication.
Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology.
Leveraging customer relationships as needed for prospect references.
Keeping customers informed of process and procedural changes.
Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll.
Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction.
Required Skills / Experience:
2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels.
Proven ability to collaborate and build strong relationships with customers, especially at the executive level.
Proven ability to engage across corporate functions (Services, Professional Services, Product Management).
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
Bachelor’s degree required or equivalent experience.
Excellent organization, time management, and communication skills.
Service industry experience a plus.
Up to 30% travel
Passion for targeted customer focus.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
OneSource Virtual (OSV) delivers patented in-tenant technology and expert services that efficiently automate the administrative, transactional tasks of Workday payroll, taxes, payments, and benefits. We eliminate complexity to give business leaders the confidence they need to drive strategic change.
Our customer-centric approach puts your goals and objectives at the center of everything we do. With over 1,000 active customers and a 95% customer retention rating, OSV is the leading exclusive provider of Workday Business-Processes-as-a-Service (BPaaS) solutions.
We can help take your team from transactional to transformational.
Our global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
Notice on Recruitment Scams:
We have been alerted to fraudulent activities on the internet where individuals falsely claim to recruit for positions at OneSource Virtual. These scams may involve requests for personal information or money under the guise of our interview process. Our official recruiters will only contact you from an email address ending with @onesourcevirtual.com. They will never solicit funds or request personal information such as government-issued identification photos. If you receive any suspicious communication, we recommend marking it as spam or junk to prevent further contact from these sources.
