ThermoFisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding$30 billion Our Mission is to enable our customers to make the world healthier,cleanerand safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics andtherapiesor increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies,purchasingconvenience and pharmaceutical services through our industry-leading brands, includingThermoScientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com

How will you make an impact?

The Senior customer service representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.

The team provides internal support to Thermo Fisher stakeholders and the field engineering teamanddelivers professional service and excellence in a high-volume diverse back-office environment.

What will you do? 

• Create,assignand actiontickets in the ticketing systemas needed(C4S)

• Document all required information, keep work instructions and operating procedures up to date

• Performinvoicingactivities(investigate,finalizeand send invoices to the customers)

• Analyze and cross-check the data in the ticketing system and in SAP.

• Highlight differences in values to theinvolved parties

• Take part in dispute cases by updating the teams with the required information.

• Contribute to the customer data maintenance process, liaise with the Master Data team onaccount modificationsrequests

• Handle and resolve queries,escalationsand complaints

• Take an active part incontinuous process improvement and standardization to increase productivity.

• Build andmaintainrelationshipwith field service technicians, sales department, dispatchingteamandadditionalaccounts within the business unit.

• Night Shift Schedule (8 PM - 5 AM) PHT

How will you get there?

• A minimum of 1 years’customer service experience is preferred

• Requires a high school diploma or a Government Body award. ABachelor’s Degreeis preferred

• Fluency of the English Language both written and verbal.

• Competent Microsoft Officeuser

• Customer Focused mindset

• Strong written and verbal communication skills 

• Display attention to detail and accuracy in the workplace

• Ableto prioritize effectively and multi/task under deadlines

• Good understanding on financial closing dates (Quarter Ends, Year Ends)is an advantage

• Mustdemonstratejudgment, tact, and diplomacy in dealing with internal and external customers

• Experience withSAP,C4S, Genesys preferred but not essential