AboutThermoFisher Scientific:

ThermoFisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $25 billion. Each one of our140,000 outstanding minds has a unique story to tell. Join us and chip into our singular mission—enabling our customers to make the world healthier,cleanerand safer.

When youare part of the team atThermoFisher Scientific,you’lldo important work, like helping customers in finding cures for cancer, protecting theenvironmentor making sure our food is safe. Your work will have real-world impact, andyou’llbe supported in achieving your career goals.

Based at the new Shared ServiceCenterin Budapest, the Customer Service team is supporting our clients throughout the lifecycle including the administrative, quotation and orderfulfillmentphases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.

What will you do?

• Handle inquiries via email and phone from customers and/or internal parties.

• Perform order management activities: order entry, price checking, order clearing aligned with company’s policies, prepare vital shipping documentation, etc.

• Aidsales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements.

• Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

• Assess individual customer requirements and direct activities toappropriate departments

• Take ownership of customer requirements, efficiently and professionally as per the service level agreement.

• Providesexpertise,guidanceand support to colleagues

• Develop and deliver training and materials to support departmental needs

• Cultivate an environment which promotes the company’s goals, encourages continuous improvement, and builds customer relationships.

• May berequiredto perform other related duties asrequiredand/or assigned

How will you get there?

• Competent Microsoft Office user

• Strong written and verbal communication skills

• Must have the ability toidentifyand solve problems and to multi-task under deadlines

• Mustpossessself-motivation, passion, a positive attitude and perform as a teammate

• Display attention to detail and accuracy in the workplace

• Good organizational skills and the ability to prioritize effectively

• Mustdemonstratejudgment, tact, and subtlety in dealing with internal and external customers

• Work on own initiative on daily routine tasks as well as solving system issues

• Fluency in English and another European language isrequired

Experience:

• A minimum of 3 years’ customer service experiencerequired, preferably in anSSC/BSC/office environment

• Experience with Oracle or SAP preferred but not essential

Education:

• Requires a high school diploma or a Government Body award. ABachelor’s Degreeis an advantage, candidates with relevant experience and knowledge will also be considered.

ThermoFisher Scientific is an EEO/Affirmative Action Employer and does not discriminatebased onrace,color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status,disabilityor any other legally protected status.