Job Description

Sr. Customer Account Leader – Energy

Build an Aviation Career You’re Proud Of

No matter your background, we will support you to take on new challenges and grow your skills. You’ll build relationships, ensure our teams are taken care of and advocate for our customers’ needs. Our values like integrity, service, teamwork, and communication will make you proud to be part of StandardAero.

Grow our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed. You’ll build relationships, ensure our teams are taken care of, and advocate for our customers’ needs.

We’re seeking a proactive, detail-oriented Sr. Customer Account Leader to support our Energy LM1600 and 501K engine lines. This role acts as the key liaison between customers and internal teams, ensuring smooth execution, strong customer experience, and alignment with business goals.

What You’ll Do

• Serve as the primary liaison between customers and internal teams to support all product transactions
• Manage end-to-end customer orders, including intake, validation, processing, and fulfillment
• Interpret contracts, technical documents, and agreements to ensure compliance and accurate execution
• Prepare and review estimates, invoices, and reports; monitor and address cost variances (EIVA)
• Communicate customer requirements clearly across internal teams to ensure alignment and timely delivery
• Proactively identify risks, resolve issues, and implement solutions to maintain customer satisfaction and profitability
• Coordinate logistics, field service activities, and inventory to meet delivery timelines and forecasted demand
• Act as the main point of contact for customers, managing expectations regarding pricing, scheduling, and order changes
• Lead and support continuous improvement initiatives using basic project management principles
• Mentor team members and provide informal leadership to ensure timelines, service standards, and performance metrics are met

Required Qualifications

• 2+ years of experience in customer account management, order management, or a related role in a technical or manufacturing environment
• Demonstrated experience managing multiple customer accounts and transactions simultaneously
• Demonstrated ability to analyze financial data, including cost estimates, invoices, and variance reporting
• Demonstrated experience in Microsoft Office (Excel, Word, Outlook) with the ability to manage reports and data in a professional setting.

Preferred Characteristics

• Bachelor’s Degree or Diploma in Business Administration, Marketing, Commerce or a related field, preferred.
• Experience with SA Menu Applications.
• CRM (e.g., Salesforce), ERP systems, and interpreting contracts, technical documents, or engineering reports
• Strong communication and interpersonal skills, with the ability to collaborate across teams, influence stakeholders, and build customer relationships
• Demonstrated problem-solving, decision-making, and project coordination skills in a fast-paced environment
• Working knowledge of inventory management, logistics, or production processes, preferably in aerospace, MRO, manufacturing, or regulated industries
• Strong business acumen with the ability to balance customer satisfaction and profitability
• Proven leadership capabilities, including mentoring, coaching, and driving team performance
• Highly proactive and adaptable, with strong attention to detail and the ability to manage competing priorities
• Commitment to continuous improvement, professional development, and working effectively in a diverse, team-oriented environment

• Experience working with CRM systems (e.g., Salesforce) and ERP/order management systems

Benefits that make life better

• Comprehensive Healthcare
• 5% RRSP Matching
• Paid Time Off
• Bonus Opportunities
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.