Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

We are looking for a competent Senior Credit and Collections Specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the collection and resolution of account balances of an assigned portfolio and providing direct, real-time support by having a strong understanding of company policies, processes, and department process flows.

Essential Job Functions:

• Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio.
• Assist other colleagues with cross functional solutions.
• Work with the leadership team to stay updated on product knowledge, internal processes and be informed of any changes in company/departmental policies or procedures.
• Serve as a subject matter expert (SME) related to department processes and systems.
• Assists with escalations and high-volume workloads.
• Provide training to new staff members during their new hire basic training period.
• Provide knowledge-based support while monitoring activity and provide real-time support as needed.
• Assist leadership team with ensuring team meets company deadlines for month end close responsibilities.
• Assist with departmental reporting processes.
• Respond to written communication (from internal and external sources) in a professional manner.

Specific Skills/ Attributes:

• Excellent verbal and written communication skills
• Intermediate knowledge of MS Outlook, MS Word, and MS Excel.
• Self-starter capable of adapting to meet fast paced and changing business needs.
• Ability to function in a collaborative, team-oriented environment.
• Able to work effectively with all levels of management.
• Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities.

Qualifications:

• Minimum 2 years of Accounts Receivable and/or Collections experience
• High school diploma/GED required (Associate’s degree in a business-related field preferred)
• Experience in handling escalated research situations

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.