Job Description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Westport Axle Co., a subsidiary of Universal Logistics Holdings, Inc., is a leading transportation and third‑party logistics provider offering a broad range of services throughout the supply chain. Our team uses modern technology and deep industry experience to deliver customized logistics solutions that improve efficiency and reduce cost for our customers.

Our operation is based in Mertztown, PAand supports Mack Truck in the area. We manage and operate production support, warehousing activities, and inventory management to keep materials moving efficiently. Our team works closely with Mack’s onsite leadership to ensure accurate material flow and reliable day‑to‑day support.

Shifts Available:

1st shift: Monday - Friday from 6:00am - 2:30pm

2nd shift: Monday - Friday from 3:00pm - 12:30am

Essential Duties & Responsibilities

• Install, configure, and maintain PC/LAN systems, software, cabling, and related hardware.
• Provide technical support for low‑ to medium‑complexity issues with timely, accurate resolution.
• Monitor IT systems to identify issues early and address them proactively.
• Participate in IT projects including upgrades, system enhancements, and infrastructure improvements.
• Document and track incidents, service requests, and resolutions according to IT standards.
• Support assembly‑line downtime tracking and reporting.
• Manage, track, and report on the plant’s 6S program.
• Fulfill internal and external data requests as needed.
• Assist with physical setup, maintenance, and relocation of IT hardware.
• Track IT equipment and supply inventory, and notify leadership when items need replenishment.
• Collaborate with corporate IT teams and external vendors to resolve complex technical issues.
• Follow all Quality and Environmental Management System policies and procedures.
• Perform other duties as assigned.

Job Requirements

• Technical Institute or Associate Degree in Computer Science, Information Systems, or a related field (or equivalent experience/certifications).
• 2+ years of IT support experience in a manufacturing or office environment preferred.
• Strong understanding of PC hardware, LAN troubleshooting, and workstation software.
• Working knowledge of Microsoft Windows OS, Microsoft Office Suite, and basic networking.
• Experience with VMware, SQL Server, or Visual Basic (VB) is a plus.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Commitment to customer service and effective teamwork.