Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You'll be joining the Mobile Advice Operations team as a Senior Coordinator, where you'll play a key role in supporting the department's administrative activities and ensuring smooth day-to-day operations. In this role, you'll validate outstanding Home Power Plan (HPP) document packages, complete pre-approval letters for Mortgage Advisors, track repatriation information for the Mortgage Options Support (MOS) team, and refer declined mortgages to the appropriate MOS representative. You'll also perform ad-hoc tasks such as MA EDR Compliance testing and are responsible for preparing daily, weekly, and monthly reports. Your proactive approach will help identify opportunities for process improvements and contribute to the ongoing success of the team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Administrative Excellence – Validate outstanding HPP document packages and report discrepancies on a weekly and monthly basis. Prepare and send pre-approval letters to Mortgage Advisors within service level agreements and produce regular reports. Track repatriation information sent to the Mortgage Options mailbox and coordinate validation. Record and send declined mortgage details to the assigned MOS and upload the Daily Decline Report on SharePoint for the MOS team. Grant SharePoint access to users as required, maintain trackers for accurate reporting, and carry out EDR testing on selected samples.

• Collaboration and Training – Work independently or collaboratively with team members and assist in training colleagues to support administrative functions.

• Effective Communication – Demonstrate strong interpersonal and communication skills, including active listening, clear and concise messaging, and timely responses to mailbox queries.

• Process Improvement – Proactively identify and recommend process enhancements to increase productivity and efficiency, collaborating with senior team members to implement best practices.

Who you are

• You have strong technical skills. You’re proficient with CIBC applications such as ECIF, COINS/CLASS, and mMortgage, as well as Microsoft products like Word, Excel (including pivots and formulas), and Outlook.

• You know mortgages. You have working knowledge of the mortgage process and the compliance requirements associated with it.

• You thrive under pressure. You’re able to prioritize, multitask, and maintain a high level of accuracy and productivity while meeting deadlines in a fast-paced environment.

• You’re detail oriented. Your strong time management and organizational skills, along with your critical thinking abilities, help you notice important details and make informed decisions.

• You’re a collaborator. You work well independently and as part of a team, building constructive partnerships to achieve shared goals.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-04-23

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Business Processes, Communication, Microsoft Excel, Office Administration, Organizational Efficiency