Experience

5-8 Years

Roles and Responsibilities:

•Platform Management: Maintain SolarWinds and CloudWatch infrastructure.

•Dashboard Creation: Build visual performance dashboards for teams.

•Alarm Optimization: Tune thresholds to minimize alert fatigue.

•Incident Response: Investigate infrastructure performance issues and outages.

•Automation: Script routine monitoring deployments and updates.

•Reporting: Generate weekly capacity and uptime compliance reports.

Qualifications and Education Requirements:

•Bachelor’s degree.

•Trained in managing Solarwinds and AWS Cloudwatch

•ITIL v4 Foundation Certified

•Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.

Certifications:

•SolarWinds Certification: SCP (SolarWinds Certified Professional).

•AWS Certification: AWS SysOps Administrator Associate.

•Network Protocol Knowledge: Strong understanding of SNMP and WMI.

Behavioral Attributes:

• Analytical Thinking: Strong problem-solving skills with high attention to data detail.
• Communication: Ability to explain complex data insights to non-technical stakeholders clearly.
• Time Management: Excellent organizational skills to handle multiple reporting deadlines simultaneously.
• Adaptability: Eagerness to learn new platform features and upgrade skills as technologies evolve.

Required Technical/ Functional Competencies

Primary Skills:

•SolarWinds NPM/SAM: Advanced configuration and management.

•AWS CloudWatch: Metric collection, alarms, and dashboards.

•Infrastructure Monitoring: Network, server, and application metrics.

•Scripting: Automation using PowerShell, Bash, or Python.

•OS Administration: Intermediate Linux and Windows Server.

•Shifts: US Shifts + Oncall

•Fluent in English, in both oral and written communication.

Desirable Skills:

•ITSM Integration: Connecting alerts to ServiceNow or Jira.

•Log Management: AWS CloudWatch Logs.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications