Experience

5-8 Years

ROLE AND RESPONSIBILITIES:

• Architecture: Define the strategic roadmap for hybrid cloud infrastructure.
• Governance: Establish security, compliance, and operational standards across all platforms.
• Mentorship: Guide, train, and mentor junior and senior engineers.
• Vendor Management: Manage relationships with technology vendors.
• Driving key KPI improvement month on month
• Drive Knowledge Management , Process management, Client sign off
• Drive Key initiatives, CSIP, Automations , Customer Value additions
• Drive Ticket Reduction, Effort Reduction,
• Lead Client discussion on Key initiatives driving and outcomes
• Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
• Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
• Understanding and adopting AI in the area of operation and able show value addition to client.
• Drive CSAT and TCSAT >4.5 /5.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Education: Bachelor’s degree.
• 8+ years of experience, with at least 3 years in a lead capacity.
• Certifications: AWS Certified Solutions Architect – Professional, VMware Certified Advanced Professional (VCAP).
• ITIL v4 Foundation
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply

PREFERRED SKILLS:

• Infrastructure as Code: Basic exposure to Terraform or AWS CloudFormation.
• Configuration Management: Familiarity with Ansible playbook
• Containers: Experience managing Docker containers or Kubernetes clusters.
• Serverless: Architectural knowledge of AWS Lambda and API Gateway.

BEHAVIORAL ATTRIBUTES:

• Leadership: Inspires teams and drives technical excellence across departments.
• Strategic Thinking: Aligns technical decisions with overarching business objectives.
• Influence: Communicates technical visions effectively to C-level executives.

Required Technical/ Functional Competencies

PRIMARY SKILLS:

• Linux: Advanced troubleshooting, performance tuning, and kernel parameter optimization.
• VMware: Configuring vSAN, High Availability (HA), Distributed Resource Scheduler (DRS).
• AWS: Designing infrastructure using Transit Gateways, RDS, and Auto Scaling.
• AWS CloudWatch: Implementing custom metrics, CloudWatch Logs Insights, and automated actions.
• Linux: Enterprise-level architecture design, clustering solutions, and high-availability setups.
• VMware: Designing VMware Cloud (VMC) on AWS and large-scale vSphere deployments.
• AWS: Architectural design using Well-Architected Framework, CloudFront, and multi-account strategies.
• AWS CloudWatch: Enterprise monitoring strategies, cross-account dashboards, and EventBridge integrations.
• Fluent in English, in both oral and written communication
• Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS:

• FinOps: Cloud cost management, forecasting, and budget allocation strategies.
• Compliance: Aligning infrastructure with ISO27001, SOC2, or CIS benchmarks.
• Disaster Recovery: Designing automated DR strategies across hybrid environments.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications