YASH Technologies

Sr. Consultant - ESM Job

YASH Technologies  •  Bengaluru, IN (Onsite)  •  1 hour ago
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Job Description

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire SAP SuccessFactors Professionals in the following areas :

Job Summary

We are seeking an experienced ESM Consultant to design, implement, and support Enterprise Service Management solutions that streamline business processes across HR, IT, Finance, Facilities, and other shared service functions. The consultant will work closely with business stakeholders to analyze requirements, configure solutions, optimize workflows, and drive digital transformation initiatives.

Key Responsibilities

  • Any SF Module like EC, PMGM, ONB & RCM with ESM
  • Gather, analyze, and document business requirements from stakeholders.
  • Design and implement Enterprise Service Management (ESM) solutions and processes.
  • Configure workflows, service catalogs, knowledge management, and case management solutions.
  • Lead workshops, fit-gap analysis, and solution design sessions.
  • Collaborate with cross-functional teams including HR, IT, Finance, and Operations.
  • Develop functional specifications and support technical teams during development.
  • Perform system testing, UAT coordination, and production deployment activities.
  • Provide production support and continuous service improvement recommendations.
  • Create project documentation, training materials, and user guides.
  • Ensure compliance with organizational policies, security standards, and best practices.
  • Support integrations with third-party applications and enterprise platforms.
  • Drive adoption of automation and self-service capabilities to improve user experience.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
  • 4+ years of experience in Enterprise Service Management implementations.
  • Strong understanding of service management frameworks such as ITIL.
  • Experience with ServiceNow, SAP SuccessFactors ESM, Jira Service Management, BMC Helix, or similar platforms.
  • Experience in business process mapping and workflow automation.
  • Strong stakeholder management and communication skills.
  • Excellent analytical and problem-solving abilities.
  • Experience working in Agile and Waterfall project methodologies.

Preferred Qualifications

  • ITIL Foundation/Intermediate Certification.
  • Experience in HR Service Delivery (HRSD), Employee Central, or Shared Services environments.
  • Knowledge of AI, chatbots, virtual agents, and automation tools.
  • Experience in global implementation and support projects.

Technical Skills

  • Workflow Design & Automation
  • Knowledge Management
  • Case Management
  • Incident, Request, and Change Management
  • Reporting & Dashboards
  • System Integrations (APIs, Middleware)
  • Process Improvement & Governance

Soft Skills

  • Strong customer-focused mindset
  • Excellent presentation and communication skills
  • Leadership and mentoring capabilities
  • Stakeholder and vendor management
  • Problem-solving and decision-making skills

Key Deliverables

  • Requirement Gathering Documents
  • Functional Design Specifications
  • Process Flow Diagrams
  • Configuration Workbooks
  • Test Scripts and UAT Sign-off
  • Training Documentation
  • Hypercare and Transition Support

Sample Resume Bullet Points

  • Led end-to-end ESM implementations across HR, IT, and Finance functions, improving service delivery efficiency by 30%.
  • Designed and deployed automated workflows, reducing manual effort and processing time.
  • Managed stakeholder engagement and requirement workshops with global business teams.
  • Configured service catalogs, case management, and approval workflows to enhance employee experience.
  • Delivered reporting dashboards and KPI monitoring solutions for operational excellence.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

  • Flexible work arrangements, Free spirit, and emotional positivity
  • Agile self-determination, trust, transparency, and open collaboration
  • All Support needed for the realization of business goals,
  • Stable employment with a great atmosphere and ethical corporate culture
YASH Technologies

About YASH Technologies

YASH Technologies is a consulting-led transformation partner with a proven track record of helping customers address their current and prospective digital transformation challenges. Recognized as "Large enough to transform and small enough to care," our customer-centricity and robust value systems have helped us earn the trust of our clients globally and enabled us to be the "Digital Partner of choice" of 75+ global F500 companies. We combine battle-tested consulting, technology, advisory, and outsourcing services capabilities "Glocally" with a consultative & value-centric approach to enable clients to achieve unprecedented performance and revenue growth at optimized costs. We are incredibly passionate about our mission - driving customer success, engaging with our associates, and giving back to the communities in which we live. We have fostered an environment that empowers associates and allows them to actualize themselves while enabling them to deliver exceptional experiences to our customers and partners.

We deeply treasure the trust evolve as an organization to bring our business, industry, and technology experience to develop and optimize innovative business-driven technology solutions for our customers. Regarding our vision, mission and values, YASH is focused on building long-term relationships and working with clients as an extended team. As such, YASH has created a culture where people feel empowered to make a difference; where every YASHian is passionate about innovation and collaboration; and where we take care of each other, our clients, our partners, and our communities just because it is the right thing to do.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
East Moline, IL
Year Founded
1996
Website
yash.com
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