Job Description

As a Senior Consultant on the Client Analytics team at mPulse, you will use healthcare data to tell stories that drive our clients to meaningful action. This role will be working to support multiple accounts and is responsible for working closely across functional teams to meet the population health, care management, provider management, and consumer experience needs of our clients, current and prospective. You will be responsible for preparing and analyzing data and assisting in the communication of resulting insights and recommendations to our health insurance and provider organization clients. You will assume the “go to” position on formal (presentations) and informal (regular client communications, such as via meetings and email) communication with clients within these solutions.

There are three main areas of focus. The first is to investigate key business problems through quantitative analyses, the results of which you will leverage to help our team advise clients in the construction of customized outreach campaigns and to evaluate the performance of those campaigns, from the perspective of facilitating changes to behavior. The second is to work with the data engineering and data science team to prepare data for predictive modeling and analysis. The third is to assist the product team in the buildout of data analytics and reporting capabilities for our product offering.

Duties/Responsibilities:

• Leverage your existing healthcare subject matter knowledge internally and as part of the analytic consulting team to our clients

• Investigate business problems ranging from population health management to healthcare consumer experience

• Work closely with analysts on the Client Analytics team to design, develop, and implement analyses that convert large datasets and complex concepts into usable information and insights

• Develop visually effective reports, dashboards, and presentations for clients

• Help deliver recommendations to clients in an engaging way to drive clients to meaningful and decisive action

• Ensure customer success by working closely with account managers in the client implementation and management process

• Help track and manage client data from ingestion to analytic deliverables

• Work with the client analytics team on standard and ad-hoc client-specific data tasks involving utilization and health care cost data as well as data from non-traditional, innovative sources

• Address client specific data issues and work with client implementation team and data operations/engineering team to resolve

• Contribute to the company’s ability to grow by developing scalable, semi-automated analytic processes

• Understand data storage and data sharing methods

Skills/Abilities/Experience:

• Advanced skills with Microsoft Office suite (Excel, Word, PowerPoint)

• Advanced skills with data visualization tools (preferably Tableau)

• Analytical mindset with good problem-solving skills

• Excellent written and verbal communication skills

• Excellent ability to effectively communicate with technical and business colleagues and clients to make complex ideas understood

• Willingness and aptitude to develop SQL querying or programming skills

• Strong understanding of relational data, ETL practices, and OLAP databases

• Excellent interpersonal skills

Minimum Qualifications:

• 2-3 min years of professional experience performing analytics roles at a health plan, consulting firm, or healthcare
• Bachelor’s degree (Master’s preferred) in Business Administration, Health Informatics, Economics, Computer Science, or related field are provided system

Physical Requirements:

• Ability to stand and sit for extended period of time.

• Ability to lift 10 lbs. weight.