Job Description

Division: Bank Operations
Department: Commercial Loan Servicing
Reports to: Various
Status: Non-Exempt
Grade: 8

Pay Range: $21.55 - $36.63

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Boston, MA

Purpose/Objective

Performs a wide variety of tasks related to loan servicing and quality control as related to commercial loans according to established policies, procedures and regulatory guidelines thus assuring overall quality and integrity of the Bank’s commercial loan portfolios. Assists the junior staff with questions related to department processes and functions that are more complex in nature.

Key Accountabilities

May perform some of the following:

• Reviews daily reports to ensure accurate customer billing, rate review, payment changes, transfers and performs maintenance necessary for corrections. Assists in the ongoing processing of exception handling by pulling and working entries from tracking reports
• Performs the quality control function for new loans and the maintenance on loan modifications. Monitors the integrity of data entered into core systems.
• Ensures accurate processing of payments, loan advances and transaction reversals necessary to maintain accuracy in the loan core system.
• Processes all non-accrual and charge-off entries for the Commercial Loan Department as well as all OREO transfers.
• Audits the monthly Federal Reserve Bank of Boston (“FRBB”) Borrower in Custody pledged loan report and works in conjunction with the Commercial Loan Servicing Record Custodian to segregate and track loan files pledged.
• Reconciles general ledger balances to ensure system accuracy.
• Provides requests from the Legal Department regarding confidential information related to subpoenas.
• Monitors the Sharepoint Queues for requests and processes accordingly.
• Handles all aspects of SWAP loans related to the payment process.
• Processes requests from the Workout Department related SBA repurchases.
• Assists in the testing of new system releases and in new products to ensure continuity. Participates in system to system mapping for acquisitions and core system conversions. Troubleshoots and serves as an information resource regarding loan system input.
• Maintains job function procedures.
• Demonstrates excellent customer service skills at all times to promote a positive image for the bank. Handles customer issues while executing excellent customer service principles. Identifies appropriate area to refer more complex issues and/or problems.
• Troubleshoots routine commercial system problems; provides problem resolution and serves as an information resource regarding system input.
• Performs additional duties, departmental cross-training and participates in special projects as required.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

Education:

• High school diploma
• Some college or additional education, Associates preferred

Experience:

• 5 years’ related work experience
• Knowledge of commercial loan documentation and collateral
• Commercial loan systems experience preferred

Skills & Knowledge:

• Problem resolution capability
• Strong analytical skills
• Ability to read and interpret loan documents
• Excellent verbal/written communication skills
• Proficient in Microsoft Office (Excel, Word) and other report writing software
• Excellent organizational skills with the ability to multi task
• Detail oriented; high degree of accuracy
• Basic accounting knowledge

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com

Qualifications
Division: Retail Banking

Department: Various � Branch Network

Reports to: Financial Center Manager

Status: Non-Exempt

Grade: 7

Location:�50-52 Main Street, Chatham, NY

Purpose/Objective:

Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and while ensuring that the entire team is consistently providing excellent customer service.

Key Accountabilities:

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Educates clients on our products and services offered in the branches and digitally. Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business. Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Resolves routine and complex client issues or problems. Is proficient in the digital banking space and can assist clients with adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. 35%

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Assists Financial Center Manager in building/managing sales culture to achieve branch goals and Bank-wide initiatives. Bring out the best in the employees, by educating, coaching, developing, and training employees. Monitors quality and efficiency of client experience in the branch, including the Branch Consistency Standards. Communicates Bank policies, programs, and objectives. Takes on a leadership role in conducting staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security program. May review and approve legal documents related to accounts. Stays abreast of new products, services, and promotions and educates and supports the entire branch team. 35%

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Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch while ensuring adherence to security measures. Provides backup to the Branch Officer and/or client service line. Conducts and/or approves client transactions and exceptions as needed. Ensures the branch maintains a professional appearance and supply inventory levels. Reviews various branch reports; may oversee monthly branch audit process. 20%

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Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel problems and provides support in counseling or disciplinary actions. Assists with interviewing potential candidates and in making hiring decisions. May manage time and attendance for staff. May also be responsible for weekly scheduling of branch staff as well as the monthly Saturday schedule. 10%

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Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one�s duties.

Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required.

Education:

High school diploma or equivalent

Experience:

3-5 years of branch banking experience
Demonstrated ability in decision making, handling difficult situations, initiative, and leadership

Skills & Knowledge:

Excellent customer service/sales skills
Decision making and problem-solving skills
Written/verbal communication skills
Ability to handle multiple tasks
Strong interpersonal skills
Supervisory/management skills

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin