Job Description

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

The Senior Technical Support Specialist oversees the entire support team at the highest level. They act as the face of the company to clients. The Senior Technical Support Specialist works with project teams on production support and provides for client requirements. All high-level decisions pertaining to project support are made by the Senior Technical Support Specialist. Extensive management experience required.
Duties and Responsibilities
• Overseeing of Support team’s efforts.
• Liaises with the Senior Software Development Manager for support strategies on new applications.
• Responsible for project and application support strategies.
• Liaises with project teams to provide managed production support.
• Supports and drives production requirements.
• Management and setup of global technical support models.
• Additional duties as required.
Requirements
• College/University degree.
• Advanced knowledge in Microsoft Office 365 including Outlook, Excel, and PowerPoint.
• Advanced knowledge of online communication.
• Knowledge of ticketing systems is a plus.
• Willingness to work overtime if necessary.
• Remote, office, or hybrid work environment depending on specific position.
• Detail-oriented problem-solving mindset.
• Organized and focused enough to work independently leading a team.
• Leadership qualities including the ability to give/take feedback, recognition of when to delegate, and confidence.

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.