Job Description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

This role must sit ONSITE in our Malvern, PA office.

Must be eligible to work in the U.S. without requiring sponsorship.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

We are seeking an experienced and highly motivated Senior Cloud Network Engineer to join our network infrastructure team. This role focuses on the design, implementation, and support of scalable, secure, and high-performance cloud networking solutions—primarily in Microsoft Azure The ideal candidate will have a strong background in enterprise networking, cloud architecture, and security. Experience using Palo Alto firewalls and Cisco networking equipment is preferred.

• Design, implement, and maintain cloud network infrastructure in Microsoft Azure, ensuring high availability, performance, and security.
• Configure and manage Azure Virtual Networks, Network Security Groups, VPNs, ExpressRoute, and Application Gateways.
• Monitor and optimize network performance using native Azure tools and third-party monitoring platforms.
• Assist in defining and implementing cloud network architecture best practices, including automation, governance, and disaster recovery.
• Troubleshoot and resolve complex network-related issues across hybrid environments.
• Document network topologies, policies, and configurations as part of IT compliance and change management.
• Provide mentorship and guidance to other network engineers and support teams.
• Collaborate cross-functionally with Azure Cloud engineers, Active Directory Engineers, Server Administration, and Information Security teams to ensure smooth IT operations.
• Assist with maintaining compliance with security and regulatory standards (e.g., SOX, HIPAA, PCI, etc.).
• Participate in IT change management processes.
• Follow ITIL best practices in service management (incident, problem, and change management).

What do you need?

• 5+ years of experience in network engineering, with at least 3 years in cloud networking (preferably Azure).
• Deep understanding of Microsoft Azure networking services, including:
  • VNet peering, routing, DNS, NSGs, Azure Firewall, ExpressRoute, Load Balancers, etc.
• Familiarity with Infrastructure as Code (IaC) tools like Terraform, ARM templates, or Bicep.
• Proficient in troubleshooting network issues using tools like Wireshark and Azure Network Watcher.
• Solid understanding of network security principles and practices.
• Excellent analytical, communication, and documentation skills.
• Strong interpersonal and communication skills, with the ability to influence and collaborate across departments.
• Ability to work collaboratively with cross-functional technical teams.
• Experience with Palo Alto firewalls (especially virtual) and Cisco networking is preferred.

Technology Skills:

• Strong hands-on experience with:
• Azure networking (including hybrid connectivity solutions)
• Working knowledge of ITIL frameworks and experience in IT service management environments.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.