Job Description

JOB SUMMARY DESCRIPTION

The Senior Clinical Training & Development Specialist supports the delivery of high-quality clinical and sales training across the organization. Working closely with the Clinical Training & Development Manager and Regional Clinic Managers, this role facilitates structured training programs, delivers in-clinic coaching, and supports the onboarding of new providers. The Senior Specialist brings advanced clinical expertise and instructional skill to elevate provider performance, strengthen patient care, and contribute to commercial outcomes.

JOB RESPONSIBILITIES

Training, Coaching & Development (Virtual and On-Site)

• Facilitate structured training sessions focused on clinical excellence, patient journey management, and sales methodology.
• Deliver in-clinic coaching, shadowing, and observational feedback to providers.
• Identify provider skill gaps and provide targeted developmental support.
• Collaborate with Education and Sales Training teams to ensure alignment with organizational training objectives.

Onboarding Support

• Support the end-to-end onboarding experience for new providers in partnership with regional leadership.
• Facilitate onboarding milestones, including virtual and in-person check-ins.
• Assist in building role-specific onboarding plans under the direction of the Manager.
• Track and report onboarding progress and performance indicators to the Manager.

Event Support & Field Engagement

• Coach providers on scripting, objection handling, patient approach, and event-based sales opportunities.
• Assist providers and clinics in executing workshop or open house events.
• Model professional, ethical, and patient-centered communication practices.

Content & Program Support

• Assist in developing and refining onboarding materials, training guides, and learning resources.
• Provide field insights and feedback to the Manager to inform program improvements.
• Support evaluation of training effectiveness through observation and provider feedback.
• Perform other duties/responsibilities as assigned.

JOB REQUIREMENTS

Education & Credentials

• Bachelor’s degree required
• Active licensure as a Hearing Instrument Specialist or Audiologist required.

Experience

• 2–4+ years of clinical experience in hearing care.
• Some experience delivering training, coaching, or mentoring in a clinical or retail setting.
• Demonstrated understanding of retail sales strategies and consultative selling.
• Ability to thrive in a fast-paced, field-based environment.

Skills & Abilities

• Strong facilitation and presentation skills.
• Ability to coach and provide constructive feedback to peers.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office, CRM systems, and hearing industry software.

WORK CONTEXT

Working Conditions

• Remote role with nationwide travel up to 75%.
• Work performed in office, clinic, and event environments.
• Occasional evenings and weekends required.

Equipment Operation

• Standard office equipment

Salary and Other Compensation:

The target rate for this position is between $75,460 to $98,000/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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