Job Description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress.

Working in the Aven Hospitality’s Enterprise Architecture team gives you opportunities to develop your technical, business and intercultural skills, cooperating with people from all over the world.

Aven Hospitality is growing and is rapidly expanding both its product and geographic footprint. Aven Hospitality has a comprehensive suite of best-in-class products that empower hotels and hotel chains to better market and sell their products, as well as manage the guest experience.

Team Description

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role and Responsibilities:

• Customer service includes communication via telephone, email, chat or through other social media platforms
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
• Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
• Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
• Interact with customer and functional organizations to develop specifications for content of courses
• Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
• Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
  • product support specialist
  • product support analyst
  • systems integration engineer
  • technical support
  • customer service
  • customer training
  • sales support

Qualifications and Education Requirements:

• Minimum High School diploma, University student or graduate. Technical experience strongly desired
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English and Spanish written and oral communication skills
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Travel Industry background is desired.
• Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API Programming
• Experience using Salesforce CRM tool

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.