At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.
THE ROLE
The Sr. Desktop Technician provides advanced technical support for end users, focusing on the efficient resolution of hardware, software, and network issues. The technician ensures optimal functionality of desktops, laptops, mobile devices, and peripherals by troubleshooting, diagnosing, and resolving more complex problems. This role also includes deploying systems, performing upgrades, and contributing to IT projects, offering guidance to junior technicians as needed.
WHAT YOU WILL DO
Diagnose and troubleshoot complex hardware, software, and network issues, escalating as necessary for the Singapore, Shanghai and Hong Kong offices.
Provide technical support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely.
Install, configure, and maintain operating systems, software applications, and system updates.
Assist with advanced system configurations, including imaging and deployment of desktops and laptops.
Carry out IT onboarding and Inductions for new employees
Assist in setting up and deploying new hardware (computers, monitors, etc.).
Perform routine maintenance and upgrades on IT equipment.
Maintain network connectivity, resolving issues related to VPN, Wi-Fi, and wired connections.
Collaborate with other IT teams (audio visual, telecom, network, security, server) to resolve cross-functional issues.
Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades.
Ensure adherence to security and compliance standards in IT operations.
Escalates Building Maintenance issues and concerns to CSPM or Building Services as required
Assist AV Team with Room Setups and Meeting prep (when required)
Provide user education and training on IT systems, applications, and best practices.
Maintain accurate records of issues and solutions in a ticketing system.
Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.
Monitor and implement security protocols to protect IT infrastructure.
Offer guidance to Desktop Technicians.
Perform other duties as part of global support model.
WHAT WE ARE LOOKING FOR
Bachelor’s degree or equivalent.
2-5+ years of experience in desktop support, IT helpdesk, or a similar role.
Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office).
Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).
Experience with system imaging, deployment, and hardware upgrades.
Strong problem-solving and analytical skills.
Ability to manage time effectively and handle multiple tasks.
Excellent written and verbal communication skills.
Team-oriented, with the ability to work independently and provide guidance to staff members.
Knowledge of IT security principles and experience implementing security measures.
Team-oriented, with the ability to work independently and provide guidance to staff members.
Onsite 5 days per week in Singapore with remote support for Hong Kong and Shanghai. Infrequent travel to other Asia MFS offices.
Overtime nights and weekends as required.
Other tasks and responsibilities as deemed appropriate.
CompTIA A+, Network+, Microsoft MCP, or similar credentials are a plus
#LI-HYBRID
At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.
At MFS, we view our employees as family — and like you, we want our family happy and healthy. That's why we provide competitive benefits programs and family-friendly policies which support the work-life balance needs of our employees.
MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting
If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance.
MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.
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