Job Description

• Responsibilities

Liaison with various departments (e.g. Accounts, IT) within the company for achieving desired common objective

Answer, as appropriate, inquiries and facilitate resolution of issues raised

Work as an effective member of a team from a variety of departments within the company

Handle escalations pertaining to unresolved cases

Maintain a positive rapport with customers while discussing or resolving problem situations

Troubleshoot appropriately to identify root cause of the issue

Participate in the development of departmental goals and objectives, and identify opportunities for process improvement

Effective probing skills to elicit customer information

Ability to translate user-oriented language into technical information

Track and document requests and ensure proper notation of customer problems or issues

Document problems and solutions to train lower-level support on how to properly address customer or product problems

• Qualification

Academic and professional qualifications:

Bachelor's Degree, preferably in Healthcare or Banking and Finance

• Experience:

Minimum 3-4 year of experience

Excellent Communication Skills

Experience with Microsoft Office products

Knowledge in basic computer troubleshooting steps

• Travel requirements:

Minimal Travel Required

• Working arrangements:
• Able to work on a shifting schedule
• Work is performed in a standard office environment with minimal exposure to health or safety hazards