We are looking for an experienced, hands-on,
execution-oriented Client Partners preferably with a background in Account
Management, Product and Program Management to own and manage iLink’s
business (and its growth) with strategic customer(s). This is an exciting
position that requires a highly motivated individual to manage relationship,
develop business strategies and enable digital transformation for our
customers.

Skillset:

• 
  Minimum
  8 years of work experience in Account Management including some experience
  with Program Management or Technology Delivery Management roles post
  Bachelors
• 
  Excellent
  relationship, leadership and organizational skills are required for this
  position
• 
  Experience
  in a client-facing technical role, preferably customer success or account
  management, with a proven track record of high customer satisfaction and
  retention
• 
  Good
  understanding of technical delivery processes and best practices. Ability
  to lead status presentations and manage stakeholders.
• 
  Excellent
  business acumen and interest in technology to understand application of
  various technologies to business problems and use cases.
• 
  Ability
  to articulate technology concepts and innovative ideas while clearly
  outlining the value proposition and business case for digital initiatives
  with customers.
• 
  Be
  flexible, possess oriented with outstanding problem solving, written and
  oral communication skills.
• 
  Preference
  to candidates with prior relevant experience in a similar fast paced
  environment
• 
  Ideal
  candidate must be in the Bay-area visiting assigned Customer/s every week
  and managing and nurturing relationships.
• 
  Vertical
  knowledge in Manufacturing, Hi-Tech, Technology is a bonus.

Roles and responsibilities include:

• 
  Create
  a strategic relationship with key client stakeholders including IT
  Leaders, Engineers, Enterprise Architects, and C-Level executives such as
  CIOs, CTOs and CDOs
• 
  Understand
  customers’ business and goals in depth, and ensure they get the best value
  out of their partnership with iLink
• 
  Present
  digital transformation ideas and trends to executives and decision makers.
  Focus on solving business problems of client organization and stakeholders
  through digital innovation. Become their “trusted advisor” and “strategic
  partner”.
• 
  Ensure
  smooth and transparent stakeholder communications. Support and guide
  delivery team to implement appropriate delivery and project management
  processes. Work closely with delivery teams and customers to ensure that
  client expectations are met in terms of delivery quality and timelines.
• 
  Manage
  customer demands, set expectations, communicate transparently, deliver on
  commitments, and support escalations.
• 
  Organize
  Quarterly Business Reviews (QBRs) between client leadership and iLink
  executives and delivery leadership.
• 
  Help in
  conducting technology sessions and digital transformation workshops for
  clients that align with their technology roadmap and business goals.
• 
  Design
  and implement a strategic account plan that expands company’s business
  within customers.
• 
  Have
  direct responsibility of business relationship and customer satisfaction
  and drive success measured by renewals and new revenue growth. Achieve
  growth and hit targets by successfully managing the business pipeline.
• 
  Handle
  SoWs, work orders and MSA related discussions. Resource and invoice
  projections for managed accounts.
• 
  Make
  presentations to client stakeholders to inform and educate about our
  services and capabilities.
• 
  Collect
  feedback from prospects and customers to have discussions with the
  internal leadership team

Benefits

Benefits

• 
  Competitive salaries​
• 
  Medical, Dental, Vision Insurance
• 
  Disability, Life & AD&D Insurance
• 
  401K With Generous Company Match
• 
  Paid Vacation and Personal Leave
• 
  Pre-Paid Commute Options
• 
  Employee Referral Bonuses
• 
  Performance Based Bonuses
• 
  Flexible Work Options & Fun Culture
• 
  Continuing Education Reimbursements
• 
  In-House Technology Training