Job Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Experian Employer Services is seeking a highly agile and strategic Client Development Executive – Coverage & Continuity to support our Client Development organization during periods of transition, vacancy, or planned/unplanned leave.

This role serves as a critical continuity engine, ensuring uninterrupted client engagement, renewal execution, and pipeline progression across assigned accounts. The ideal candidate thrives in dynamic environments, quickly establishes credibility, and delivers consistent outcomes without owning a permanent book of business.

This position reports to the VP, Client Development and operates within the same performance expectations across growth and retention goals.

Key Responsibilities

Client Coverage & Continuity - Provide interim support of client portfolios during coverage gaps; Ensure responsiveness and engagement; Maintain structured communication cadence with team leadership

Cross-Functional Collaboration & Enablement - Align with Client Development leadership on coverage prioritization; Provide structured transition summaries and handoff documentation; Identify recurring coverage gaps or systemic risks and provide feedback

Renewal & Retention Execution - Execute established renewal motions and identify risk or growth opportunities early; Partner cross-functionally to ensure delivery continuity and issue resolution

Pipeline & Opportunity Management – Advance identified and prioritized active opportunities; Maintain accurate CRM documentation, forecasting, and pipeline hygiene; Collaborate with internal partners to progress deals

Client Experience & Advocacy - Deliver high-quality, consistent client experience aligned with Experian standards; Communicate transparently with clients while maintaining confidence and continuity

Qualifications

• Deep understanding of Employer Services solutions and renewal lifecycle management
• Proven track record of driving retention and expansion in complex client environments
• Ability to step into ambiguous situations and quickly create structure and momentum
• Strong cross-functional influence and partnership mindset
• Executive presence with both clients and internal leadership
• Strong organizational skills with the ability to manage multiple portfolios simultaneously
• Confident operating in a fluid, high-accountability environment without a fixed book of business
• Ability to travel, when needed or necessary

Additional Information

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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