Job Description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims team is seeking a Senior Litigation Claims Consultant to manage a portfolio of complex, high-severity Commercial General Liability (CGL) claims, including litigated matters involving significant financial exposure and legal complexity.

This is a full-time, exempt position that can be fully remote or hybrid flex.

This role owns claims end-to-end, partners with top-tier legal counsel, and plays a critical role in driving claim strategy, financial outcomes, and customer experience.

Make an Impact with our Complex Casualty Claims team where we don’t just manage claims, we solve problems that protect our customers, our reputation, and our business.

IN THIS ROLE, YOU WILL:
• Independently manage a portfolio of complex, high-exposure CGL claims, including litigated matters across multiple jurisdictions (premises liability, operations, and product liability claims)
• Conduct thorough investigations and timely coverage analysis, applying policy language to facts to inform strategy and stakeholder communication
• Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims
• Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves throughout the claim lifecycle
• Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
• Negotiate and resolve high-severity claims, leveraging advanced technical expertise to achieve fair, timely and cost-effective outcomes
• Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
• Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
• Maintain compliant, well-documented claim files
• Communicate clearly and timely to all parties (insureds, brokers, and stakeholders) throughout the process
• Serve as a technical resource and mentor to develop and strengthen capabilities of the broader claims organization

WHAT YOU NEED TO APPLY:
• 5–10+ years of casualty claims experience with an insurance carrier, including complex, high-severity and litigated CGL claims
• Experience handling claims with significant exposure ($250K–$1M+)
• Proven ability to lead litigation strategy and negotiate high-value settlements
• Advanced knowledge of coverage interpretation and multi-jurisdictional legal frameworks
• Strong financial acumen, including reserving, expense management, and indemnity control
• Ability to make independent decisions and exercise high authority levels on complex claims
• Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions.
• Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust and gain alignment on outcomes.
• Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges.
• Bachelor’s degree or equivalent experience; industry designations (CPCU, AIC, SCLA) or JD are a plus
• Active adjuster licenses or ability to obtain

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:
• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.