Job Description

• Document business, functional, and non-functional requirements for current and future state.
• Create mapping documents and data flow diagrams in relation to projects.
• Assess the impact of changes on existing organization and business processes and ensure all interdependencies are identified.
• Work with Operations production team to develop project acceptance criteria and test scripts.
• Works with Dep Ops Leads to develop and execute test scripts and ensures a smooth transition from implementation to production. Ensures that Deposit Operations (Dep Ops) requirements are documented and incorporated into project deliverables.
• Manage day-to-day project requirements including ensuring steady progress on own deliverables, following up on open items and facilitating coordination with other departments when necessary.
• Assist in creating a culture of continuous improvement and business process excellence.
• Maintain strong, mutually respectful working relationships with internal business partners and external vendors / contractors, while working on complex programs that aim to transform many of the bank's core processing systems.
• Assist management in the capture, analysis and presentation of data to support business decisions.
• Collaborate with members of the Central PMO to drive requirements and keep progress on track for multiple work streams within a complex business transformation program.

• Hands-on experience with payment workflow integrations, banking APIs, Real-Time Payments (RTP) platforms -- e.g., Zelle/ The Clearing House RTP/ FedNow.
• Strong understanding of payment processing, settlements, ACH, Wire, and ISO 20022 messaging formats.
• Knowledge of fraud monitoring, compliance, or risk mitigation in payments.
• Ability to work with cross-platform teams and excellent communication and stakeholder management skills.
• Familiarity with Agile/Scrum methodologies and experience with tools like JIRA, Confluence, Visio, or Lucid chart.
• Ability to exercise initiative, problem identification, problem solving and independent decision making.
• Demonstrates excellent thinking (analytical and critical) skills and communication (verbal and written) skills.
• Skilled in MS Office suite including Outlook, Teams, Word, PowerPoint and Excel.
• Must be able to thrive under pressure, multi-task and manage competing priorities.

• Bachelor's Degree in Business, Engineering, Finance, Accounting or related field, and a minimum of 5 years' experience as a business or process analyst in banking or fintech.

• Previous payments software (example: FIS, Fiserv, Finastra, Finzly, Volante products) implementation experience. Previous experience in the use of Lucid Chart/ Visio to document process flows and in automation testing (Example: API testing through Postman).
• PMP or Six Sigma Certification.