Job Description

4 Days in the office from our locations in RI,and MA.

Role is not relocation eligible.

As a Senior Business Systems Analyst, you will work independently to lead and help coordinate the development of functional specifications and testing plans for major systems and applications and/or bundles of smaller systems and applications. While acting as a resource for colleagues with less experience, you will conduct data analysis, process mapping, and system testing to ensure successful implementation and functionality across the business lines.

Additionally, you will interface with Platform Product Owners to ensure that functional specifications capture business requirements and aid in the translation to technical requirements. This is an advanced and senior position requiring business and technical expertise in a wide variety of educational and business areas. You will thrive in this role through your knowledge of industry best practices and ability to translate complex, difficult and/ or sensitive information into test plans, test cases, and test scripts. Lastly, in this role you will formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

Primary responsibilities include

• System requirements analysis, which includes analyzing requirements to identify dependencies, conflicts, and gaps.
• System design and documentation, which includes developing functional specifications, user stories, and system design documents.
• System testing and quality assurance, which includes conducting system testing, including functional testing, integration testing, and user acceptance testing.
• System implementation and support, which includes support system implementation activities, such as data migration, user training, and system go live.
• Engaging with stakeholders to understand their needs and communicate effectively, translating technical concepts into business – friendly language.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • Development of test plans, test cases, test scripts
  • Defect identification and management
  • Use of project and issue tracking tools such as Jira
  • Loan Origination System & Point Of Sale application testing experience
  • Mortgage business knowledge
  • Preferably experience with Empower and/or Encompass

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Flexible

Pay Transparency

The salary range for this position is $ 90,640 - $ 135,960 per yearplus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.