Job Description

Overview

Location: Onsite in Pittsburgh, PA (CANDIDATES MUST LIVE IN PITTSBURGH)

Job Type: Full Time/Permanent

Work Authorization: No Sponsorship

The A.C.Coy Company has an immediate need for a Sr Business Systems Analyst for a full time role. Qualified candidates will own the development and integration of in-house ERP system. This role maintains a shared understanding of how systems and processes fit together, with engineering accountable for technical architecture and custom development.

Responsibilities

• Work with stakeholders and internal consultants/development team to integrate CRM/ERP system into a central CRM/ERP system
• Business analysis, Salesforce administration, functional solution design, and delivery coordination
• Own the internal business systems, and drive development and integration for a single source ERP system conversations that keep it realisticWork with leadership to define where core business records should be stored
• Work with internal consultants and development team
• Serve as the primary business systems liaison for all internal business units
• Map current workflows across departments, identify gaps in the systems which would slow down the business, and help to redesign those processes before they are automated
• Translate business problems into clear requirements, user stories, process flows, acceptance criteria, and adoption plans that engineering and consultants can execute
• Facilitate decisions among stakeholders with competing needs and keep them aligned through delivery
• Serve as the functional owner of the internal ERP system to ensure consistent standards for fields, objects, stages, routing, ownership, and reporting
• Perform admin-level configuration directly: objects and fields, page layouts, flows, validation rules, permission sets, reports and dashboards
• Partner with engineering and consultants on platform, website, and data integrations
• Own business requirements, functional solution design, and acceptance criteria; partner with engineering on technical feasibility, architecture, and implementation
• Scope, brief, and manage consultants and integration partners; review their designs and deliverables
• Run projects end to end: scope, timeline, testing (UAT), training, rollout, and post-launch adoption
• Establish and maintain documentation of business processes, system designs, and data definitions
• Drive user adoption through training, and communication

Qualifications

Education: Bachelor Degree required

• 7-10 years of experience with:
• Business Systems Analysis
• CRM/ERP Administration- preferably with Salesforce
• solution design
• data modeling
• permission sets
• dashboards
• reporting
• validation rules
• Business Process Improvements
• Gathering requirements across all internal and external business units/stakeholders
• reading designs
• understanding code
• recognizing gaps and providing a solution and owning it- not looking for someone to delegate
• Using AI/LLM tools to help improve analysis, automation of manual documents, documentation, workflows