The Senior Specialist, Process Excellence is a standalone technical and operational lead responsible for the day-to-day management, documentation, and global optimization of employee-facing services across all Insulet geographies.
Reporting to the Manager, International Process Improvement, this roleoperatesas a standalone lead with two primary pillars of focus: the management of the Global Fleet programand the support of DACH(Germany, Switzerland, Austria) Business OperationsThe role will work across allInsuletgeographies.
This work will suit an operational consultant who is keen to take accountability for global processes, deliver the work while simultaneouslyreducing the complexity through simplification and automation.Ultimately, wewould like this person to package the work so it can be handed to someone more junior, freeing this role towork on other process improvements for theinternationaldivision.
The incumbent is an operational architect who ensures that service delivery is seamless and compliant, while activelyidentifyingopportunities to document and improve global workflows.
Key Responsibilities
1. Global Fleet Service Management
End-to-End Lifecycle Coordination:Manage the full lease lifecycle, from initialvehicleselectionand procurement through to contract conclusion and return.
Operational Continuity:Execute the vehicle"swap-over" process to ensure zero downtime for field employees and manage end-of-lease returns to minimize financial recharges.
Vendor & Policy Governance:Lead the day-to-day KPI management of global leasing partners and support HR in the governance of Global Fleet Policies.
Global Blueprinting:Maintainand update the "Global Service Blueprint" for Fleet operations to ensure consistency in employee experience and data integrity across regions.
2.Compliance, Audit & Data Integrityfor Fleet
Cross-Border Payroll Integration:Establishand oversee the audit rhythm between Fleet data, Payroll, and Finance for alljurisdictions
Taxation & Deduction Oversight:Ensure Benefit-in-Kind ( BiK) taxation and local fringe benefit deductions are applied accurately across global regions, with a specific focus on GSA compliance.
Data Stewardship:Act as the "single source of truth" for service data, providing reporting on financial performance, safety, and carbon footprint to the Global Executive Team.
Technology Utilization:Support the implementation and daily use of digital tools (e.g., Fleet Management Systems) to automate administrative tasks.
3 GSA Business Operations Support
Operational Hub:Provide dedicated support for GSA business operations, ensuring that externaldocuments and requests are processedtimelyand accuratelywithinInsulet
Cross-Functional Partnership:Act as the primary bridge between regional teams, HR,Payroll,Financetofacilitatethe smooth flow of operational data and documentation.
ProcessDesign:Work with regional teams and corporate functionsto document and streamline GSA-specific processes, reducing manual friction while ensuring local market necessities are met.
Education and Experience
MinimumRequirements:
Experience:4+ years in Process Excellence, Global Operations, Consulting, or Business Systems Design.
Technical Skills:Proven ability to manage complex global workflows and coordinate multi-stakeholder administrative tasks.
EducationAgoodBachelor’s Degreeinany numerate subject
Methodology:Process Design,Lean, Six Sigma, or Agile certification ispreferred
Languages:Fluency in Englishis required; professionalproficiencyin Germanisa plusto supportDACHoperations.
Preferred Skills and Competencies:
Service Mindset:A focus on maintaininghigh-quality service delivery for field employees and internal business partners.
Global & Regional Navigator:Proven ability to manage processes across multiple time zones while remainingsensitive to local GSA tax and payroll nuances.
Process Excellence:Exceptional skillin mapping workflows andidentifyingopportunities for continuous improvement and automation.
Standalone Capability:A self-starter who excels in "Role Number One" environments
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
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Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Omnipod products are offered in 25 countries around the globe.
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