Job Description

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Senior Business Operations Coordinator in Knoxville, TN!

The Sr. Business Operations Coordinator is an office-based role responsible for providing advanced business operations support to the Knoxville market. Coordination includes documenting financial activities, developing activity and informational reports, office administration, acting as a facility point of contact, preparing documents/reports and logistics for meetings, budgeting, and working on projects as assigned.”

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

Finance Responsibilities

• As Accounting Liaison, comply with income handling guidelines supporting Event Tracking Books across the Knoxville & Mid-South market.
• Process Accounts Receivable (sponsorships/invoicing/collections), ensuring compliance with agreements and reducing write-off activity.
• Processes expenses and invoices, and monitors other financial matters as assigned, in compliance with established American Heart Association procedures.
• As the budget lead, monitor indirect expenses and report variances, analysis, and projections. Prepare annual indirect budget with Executive Directors.
• Budget lead for market, working with development and support staff.
• Liaison to the regional Business Ops Department.
• Check and cash handling for all events.

Business Operations Responsibilities

• Serve as liaison to the SE Region Business Operations Department as it relates to the management of the office/facility maintenance.
• Create a safe, functioning work environment that supports the needs of all employees and volunteers, with appropriate resources and organization.
• Effectively responds to internal and external inquiries in the community.
• Point of contact for the Knoxville team.
• Manages and maintains Knoxville facility, mail, office operations, office equipment, and supplies in accordance with contracts, agreements, and quality standards. Work with regional staff on any needs for major building repairs, office furniture, etc., including obtaining local bids and submitting them to the office.
• Order general office supplies, oversee upkeep, and handle general American Heart Association items such as Annual reports and office materials, and advise when materials are outdated.
• Assist the Executive Director with the Knoxville Board of Directors preparation, meeting management, Gold Standard Board data entry related to board activity, attending quarterly meetings, and providing minutes. Support large-scale meeting scheduling within the market as needed for key sponsors and collaborations.
• Support Community Impact special projects as needed, including submitting check requests and managing budgets and clerical needs for local grants in the Knoxville region.
• Attends fundraising events in Knoxville to provide logistical support, as needed.
• Plans and prepares weekly, periodic, and special reports and meeting minutes for the market as needed. Gathers, tracks, and reports data (in requested format) on a variety of projects (e.g., quarterly challenges and event tracking calendar).
• Covering for peer-markets as requested by SVP/Executive Director.
• Maintains mileage entry for the senior leadership team, which includes the Executive Director
• Provides advanced administrative support, including calendar management, meeting preparation, and travel coordination, for the Executive Director.

Qualifications

• High School Diploma or equivalent.
• 5 years experience in providing administrative support, financial support, preparing budget information, processing invoices, calculating expenses or equivalent experience.

Preferred Qualifications:

• Experience in providing administrative support to multiple managers or executive-level management.
• Intermediate proficiency with Microsoft Office Applications: Excel, Word, PowerPoint, etc.

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills? Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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