Job Description

ABOUT THIS POSITION

We’re looking for a Sr. Business Intelligence Analyst who is eager to support Waystar leadership by analyzing sales and operational data to uncover actionable insights. In this role, you’ll play a critical part in driving data-informed decisions that maximize business performance and deliver insights that help drive improved outcomes for healthcare providers.

You will be responsible for collecting, organizing, and reviewing data from multiple sources, developing reports and dashboards, and identifying key trends and patterns that inform process improvements. Working closely with cross-functional teams, you’ll help translate complex datasets into clear, understandable narratives that support initiatives across sales, marketing, product development, and client operations.

The ideal candidate will hold a degree in business, analytics, or data science, have a strong aptitude for data manipulation tools, and possess excellent communication skills to effectively present findings to diverse audiences. This role suits someone who enjoys digging into data and contributing to projects that have a tangible impact on the organization’s growth.

WHAT YOU'LL DO

• Develop and maintain recurring reports and dashboards to support day-to-day decision-making across business areas including product, marketing, operations, and client engagement
• Conduct foundational analyses on KPIs such as user engagement, retention, throughput, and campaign performance to identify trends and variances
• Partner with internal stakeholders to understand data needs, translate them into report requirements, and support ad hoc analysis requests
• Assist in building clear and interpretable “proof of concepts” from complex data sources to support tactical and strategic goals
• Support data quality efforts by validating report accuracy and identifying inconsistencies across reporting platforms
• Document reporting processes, definitions, and logic to ensure clarity and continuity
• Recommend improvements to existing reports or dashboards to enhance usability, efficiency, or business relevance
• Collaborate with cross-functional teams to support data collection, standardization, and reporting consistency

WHAT YOU'LL NEED

• You live our values with a positive attitude and respect for others
• You have a bachelor’s degree in analytics, data science or related field
• You have demonstrated proficiency in Microsoft Excel for data manipulation and complex modeling; specifically - lookup functions, pivot tables, pivot charts, etc.
• You have 1-2+ years of experience working in operations or other data-related fields, and have advanced analytical skills and the ability to distill complex analyses for management
• You’re comfortable in a fast-paced environment, enjoy working cross-functionally, want to leave a stamp on the organization, and are the type of person who gets things done
• You have a working knowledge of customer relationship management (CRM) tools, preferably Salesforce
• You have excellent written and verbal communication skills, with proficiency in Microsoft Office and PowerPoint
• You are detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies
• You are highly organized with the ability to prioritize and execute many concurrent tasks

BONUS POINTS

• You have a Master’s degree in analytics, data science or a related field
• You’re familiar with advanced analytics tools such as PowerBI

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.