Job Description

Are you a problem solver that likes to improve the user experience of systems and applications for customers? If so, come find your spark at Quartz! We are seeking a Senior Business Analyst – Web Portals to join our Digital Technology team. This Senior Business Analyst – Web Portals will use specialized knowledge and experience to implement systems, applications or products with a large and/or complex scope. This position will solve problems, taking a broad perspective to proactively identify and implement innovative solutions where change is needed. The Senior Business Analyst – Web Portals will work with internal and external stakeholders to interpret business issues, recommending, designing, and championing solutions and change. They will also mentor colleagues on assignments or projects and assist with departmental training.

Benefits:

• Opportunity to contribute to enhancing the end-to-end customer experience using modern emerging technologies, with continuous learning and growth
• Flexible, inclusive, and supportive work culture
• Starting salary is based upon skills and experience: $91,100 - $113,900 plus robust benefits package

Responsibilities

• Partners with the business to define and document processes and software requirements for technology initiatives.
• Serves as the primary liaison between business teams, development teams, vendors, and architects to ensure alignment from concept through delivery.
• Leads the requirements definition and solution shaping for complex, cross-functional initiatives with significant scope and impact, while adhering to change management and compliance standards.
• Provides production support by assisting with issue triage, root-cause analysis, impact assessment, and coordination with business and technical teams to ensure timely resolution of production issues.
• Stays current with evolving business and system analysis techniques and tools, including awareness and appropriate use of AI-enabled analysis and automation capabilities.

Qualifications

• Bachelor's degree with 4+ years of advanced experience in supporting web-based applications and enterprise platforms, including requirements definition, configuration, testing, and production support
  • OR associate degree with 7+ years of advanced experience in supporting web-based applications and enterprise platforms, including requirements definition, configuration, testing, and production support
  • OR high school equivalent with 10+ years of advanced experience in supporting web-based applications and enterprise platforms, including requirements definition, configuration, testing, and production support
• Experience in Epic software applications such as: MyChart, TapestryLInk
• Experience with software configuration and perform functional and user acceptance testing, understanding of software development life cycle
• In-depth knowledge and advanced experience in one or more business areas, how it integrates with other areas and how they contribute to the company’s success
• Apply healthcare industry knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform tasks and projects
• Proficiency with business and system analysis and delivery tools such as MS Office, SQL, ServiceNow, Visio, Jira, Confluence
• Ability to understand and discuss technical software issues with others
• Ability and willingness to learn new software, systems, and workflows and obtain certifications as requested
• Ability to problem solve and apply analytical thinking skills; good judgment of which ideas and suggestions will work
• Demonstrates professionalism in all communication including discussion of technical software issues with across organization up to leadership/executive team
• Strong interactive skills and ability to establish rapport with co-workers and vendors
• Inquisitive and seek answers to complex questions
• Manages multiple projects simultaneously and completes timely

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.