Job Description

Assistant Manager/ Sr. BA TST (MITDC) - Job description

Treasury Operations is responsible for safeguarding the cash assets of the Company through a robust control environment and excellence in operational execution on a global basis. The Treasury Systems & Transformation (TST) team supports global Treasury Operations by implementing and enhancing treasury systems, improving processes, and supporting integration with banks and internal platforms.

The Assistant Manager /Senior Business Systems Analyst will support Treasury technology initiatives in Hong Kong with a strong focus on systems, automation, and emerging AI capabilities. This role is ideal for a professional with a blend of analytical thinking, technical curiosity, and problem-solving mindset, eager to work at the intersection of Treasury operations and technology innovation.

You will work closely with TST team in North America and Manila, Hong Kong Business units, Technology teams, and Treasury stakeholders to drive improvements across Treasury applications, integrations, and automated workflows, while building foundational expertise in enterprise financial systems in Hong Kong.

Position Responsibilities

Treasury Systems & Technical Analysis

• Develop detailed understanding of ERP and Treasury Payment system setups and configurations and act as SME to support initiatives involving these systems
• Support analysis and enhancement of Treasury Applications, ERP integrations, and bank connectivity platforms
• Develop foundational understanding of payment processing, cash management, liquidity, and settlement systems
• Assist in identifying system inefficiencies and opportunities for automation and optimization
• Document system workflows, integration points, and technical dependencies

Business & Requirement Analysis

• Gather and document business and system requirements, including user stories, process flows, and functional specs
• Collaborate in workshops with stakeholders to translate business needs into technical solutions
• Support creation of current-state vs. future-state process models, with focus on efficiency and scalability

Data Analysis & Problem Solving

• Perform data analysis, validation, and reconciliation across systems and files
• Assist in defining data mapping, transformation logic, and file/interface requirements
• Apply critical thinking to identify root causes, trends, and innovative solutions
• Contribute to improving data quality, controls, and transparency

Testing & Implementation

• Create and execute test cases, test scripts, and test scenarios
• Support Functional Testing, System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Track defects, retest fixes, and ensure solution quality prior to deployment

Collaboration & Stakeholder Engagement

• Work with cross-functional teams including Treasury, Finance, IT, and external vendors/banks
• Build strong working relationships with a service-oriented mindset
• Contribute ideas proactively and challenge assumptions through thoughtful, out-of-the-box thinking

Automation, AI & Innovation

• Identify opportunities to leverage Power Automate, Power Platform, or low-code tools to streamline Treasury processes
• Assist in building automation workflows, prototypes, or AI-assisted solutions (e.g., copilots, rule-based automations, intelligent triggers)
• Support data-driven insights and exploration of AI use cases in Treasury (forecasting, anomaly detection, reconciliation, etc.)
• Demonstrate curiosity and initiative in applying emerging technologies to solve business problems

Documentation & Knowledge Sharing

• Maintain clear and structured technical and business documentation
• Develop user guides, job aids, and training materials
• Support post-implementation activities including hyper-care and issue resolution

Required Qualifications

• Post-secondary education in Business, Finance, Information Technology, or related discipline
• 5-10 years of experience in Business Systems Analysis, Technology, Treasury, or Financial Systems
• Exposure to Treasury concepts, banking operations, or financial systems is an asset
• Basic understanding of system integrations, APIs, or data flows preferred

Skills & Competencies

Technical & Digital Skills

• Exposure to Treasury systems, ERP platforms, or financial applications
• Hands-on or coursework experience with:
• Power Platform (Power Automate, Power Apps)
• Data tools (Excel, SQL, or similar)
• Low-code or scripting tools (Python, Alteryx, etc.)
• Interest or exposure to AI/automation use cases in business environments
• Understanding of APIs, file-based integrations, or system interfaces

Core Competencies

• Strong critical thinking and analytical problem-solving skills
• Attention to detail with ability to validate data and processes thoroughly
• Ability to think creatively and challenge conventional approaches
• Strong written and verbal communication skills
• Ability to learn quickly, adapt, and work in a fast-paced environment
• Highly organized with ability to manage multiple priorities

Nice-to-Have

• Exposure to process mapping tools (Visio, BPM tools)
• Familiarity with Agile delivery approaches
• Business Analysis certification or coursework
• Experience with automation or AI-based academic/projects/work examples

What Success Looks Like in This Role

• Demonstrates growing expertise in Treasury systems and integrations
• Proactively identifies and implements automation and improvement opportunities
• Applies structured yet innovative thinking to solve complex problems
• Builds strong collaboration across business and technology teams
• Contributes to modernizing Treasury processes using digital tools and AI

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid