Job Description

CORPORATION COMMISSION

The Arizona Corporation Commission (ACC) is one of the most unique state agencies in Arizona and one of only 13 public utility commissions in the country where commissioners are elected. Established by the Arizona Constitution, the ACC is a medium-sized agency with offices in Phoenix and Tucson. Our mission is diverse—spanning utility rate making; securities registration and enforcement; rail and pipeline safety; and corporate business filings—and we boast an average employment tenure of nearly 10 years. Learn more by visiting www.azcc.gov.

Job Location:

Address: 1300 West Washington Street

Phoenix, AZ, 85007

Posting Details:

Salary: $76,060 - $106,870

Grade: 26

Closing Date: 9/27/26

Job Summary

This position serves as an IT Product Owner in the Information Technology division. The position serves as the primary point of contact and end-to-end support resource for an assigned portfolio of IT products, operating within a Scrum framework across the full product development life cycle (PDLC) — from discovery and requirements through iterative development, release, and post-launch support. This role blends business analysis, Agile product ownership, project coordination, and stakeholder communication into a single accountable position, with particular depth in Scrum ceremonies, backlog management, and shepherding features through each PDLC stage (ideation, definition, development, testing, deployment, and iteration). This position functions as the SME once product has reached M&O phase.

Job Duties:

• Strong grasp of Scrum theory and practice, with the judgment to adapt ceremonies to real team and agency constraints
• Comfort owning prioritization decisions and trade-offs across the product development life cycle
• Ownership mentality — comfortable being the single point of accountability
• Ability to translate between technical and non-technical audiences
• Strong organizational skills and attention to detail in documentation
• Adaptability across shifting priorities and multiple concurrent initiatives
• Sound judgment in prioritization and escalation

Product Ownership & Scrum Methodology

• Own and prioritize the product backlog for assigned portfolio items, ensuring alignment with business value and stakeholder priorities
• Write and refine user stories, epics, and acceptance criteria standards
• Plan and facilitate — or actively participate in — core Scrum ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint review, and retrospectives
• Serve as the voice of the customer/business within the Scrum team, making in-sprint prioritization and scope decisions
• Partner with Scrum Masters and development teams to maintain sprint velocity, remove ambiguity, and unblock in-sprint work
• Define and communicate sprint goals and ensure delivered increments meet the definition of done

Product Development Life Cycle (PDLC) Management

• Guide portfolio initiatives through each stage of the PDLC: discovery/ideation, requirements definition, design, iterative development, testing, deployment, and post-release iteration
• Conduct discovery and requirements-gathering activities to validate problem statements before committing work to the backlog
• Own release planning and roadmap sequencing, balancing new feature development with maintenance and technical debt
• Coordinate user acceptance testing (UAT) and validate that delivered increments meet documented acceptance criteria before release
• Monitor product performance and stakeholder feedback post-release to inform the next iteration of backlog priorities

Requirements & Business Analysis

• Gather, document, and validate business and functional requirements for assigned products/projects
• Facilitate requirements workshops and stakeholder interviews
• Map current-state and future-state business processes to inform backlog scope

Project Coordination & Scheduling

• Build and maintain release timelines, sprint schedules, and cross-team dependencies
• Track and report sprint/release status, risks, and issues to leadership and stakeholders
• Maintain risk/issue logs and escalate blockers appropriately

Stakeholder Communication & Change Management

• Serve as the primary liaison between business stakeholders and the Scrum/development team
• Develop and execute communication plans for new releases, features, or process changes
• Assess change impacts and support end-user readiness and adoption
• Develop training materials and documentation tied to each product release

Documentation & Process Support

• Maintain up-to-date, structured documentation for portfolio systems, backlog decisions, and PDLC artifacts
• Support ticketing/intake processes (e.g., ServiceDesk Plus) for assigned systems, including triage and escalation
• Contribute to agency-wide documentation standards and knowledge base content

Tools & Systems

• Azure DevOps (or equivalent Agile work-tracking platform)
• ServiceDesk Plus (or equivalent ITSM/ticketing platform)
• Microsoft Office / Microsoft 365 (Word, Excel, Visio, Teams)
• Process mapping and diagramming tools

Knowledge, Skills & Abilities (KSAs):

Knowledge

· Scrum theory, roles, artifacts, and ceremonies (sprint planning, daily stand-up, backlog refinement, sprint review, retrospective)

· The full product development life cycle, including discovery, requirements definition, design, development, testing, deployment, and post-release iteration

· Agile estimation and prioritization techniques (e.g., story points, MoSCoW, weighted shortest job first)

· Business analysis techniques, including requirements elicitation, process mapping, and acceptance criteria development

· Project coordination fundamentals, including scheduling, dependency tracking, and risk/issue management

· Change management principles and stakeholder communication planning

· State or public-sector IT governance, procurement, and compliance considerations (preferred)

· Agile work-tracking platforms (e.g., Azure DevOps) and IT service management/ticketing platforms (e.g., ServiceDesk Plus)

Skills

· Writing clear, testable user stories, epics, and acceptance criteria

· Facilitating meetings and Agile ceremonies with both technical and non-technical participants

· Written and verbal communication, including status reporting and executive-level summaries

· Working and collaborating as part of a team

· Developing training materials, documentation, and knowledge base content

· Configuring and maintaining work-tracking and ticketing systems

· Structured documentation design (e.g., consistent formatting, version control, succession-ready documentation)

Abilities

· Excellent oral and written communication.

· Excellent problem solving and analysis.

· Give and receive as a coach, trainer, and mentor

· Manage multiple products or projects concurrently at different PDLC stages

· Build effective working relationships with developers, stakeholders, and leadership across organizational lines

· Identify and resolve ambiguity in requirements before it reaches the development team

· Exercise sound judgment

· Work effectively in a dynamic environment with shifting priorities and limited direct authority over cross-functional team members

· Be flexible with occasional after-hours and weekend work, when needed.

Selective Preference(s):

· Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent Agile certification

· Experience in a government or public-sector IT environment

· Hands-on experience with Azure DevOps (boards, backlogs, sprint configuration, area paths)

· Experience with IT service management/ticketing platforms (e.g., ServiceDesk Plus)

· Experience building structured documentation deliverables (e.g., role guides, succession documentation, SOPs)

Pre-Employment Requirements:

Any offer of employment is contingent upon successful completion of a background/reference check, confirmation of any degrees/certifications, and an MVD records check.

A.R.S. Section 40-101 prohibits Commission employees from having certain interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process, and as a condition of employment, to divest themselves of any prohibited interests.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

Excellent comprehensive benefits, including a top-ranked retirement plan, low-cost health coverage, supplemental policies such as vision and short-term disability, and generous paid vacation and sick leave programs.

Career and personal development support; multiple training and education opportunities and resources; qualifying Public Service Loan Forgiveness employer.

Interesting, challenging work in a public sector environment with the chance to make a real difference in our state

We are an Equal Employment Opportunity agency and a recognized Arizona Veteran Supportive Employer.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Arizona state employees participate in the Arizona State Retirement System (ASRS).

Contact Us:

If you have any questions, please feel free to email HumanResources@azcc.gov for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting HumanResources@azcc.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.