The Business Relationship Manager (BRM) – Senior Analyst serves as a strategic liaison between business stakeholders and technology, data, or shared-service teams. This role is responsible for understanding business priorities, translating needs into actionable requirements, supporting solution delivery, and helping ensure that initiatives align with organizational goals.
The Senior Analyst level is expected to operate with a moderate degree of independence, manage stakeholder relationships effectively, support cross-functional initiatives, and contribute to continuous improvement in business processes, service delivery, and value realization.
Key Responsibilities
Partner with business stakeholders to understand strategic objectives, operational challenges, and improvement opportunities.
Translate business needs into clear requirements, user stories, process flows, and business cases.
Act as a trusted point of contact between business teams and delivery teams, ensuring alignment on priorities, scope, and expected outcomes.
Support demand intake, prioritization, and portfolio planning processes.
Facilitate meetings, workshops, and stakeholder discussions to gather requirements and drive decisions.
Monitor project or initiative progress and help manage risks, issues, dependencies, and change impacts.
Track and communicate status, milestones, and business value to stakeholders and leadership.
Identify opportunities for process optimization, standardization, automation, and service enhancement.
Support testing, user acceptance, training, and adoption activities for new solutions or process changes.
Develop and maintain strong knowledge of assigned business functions, processes, systems, and performance metrics.
Prepare presentations, reports, and documentation for leadership reviews and governance forums.
Contribute to relationship management practices, service management discipline, and continuous improvement efforts.
Required Qualifications
Bachelor’s degree in Business, Information Systems, Technology, Finance, Operations, or a related field.
Typically 3–6 years of experience in business analysis, relationship management, project delivery, process improvement, or a related role.
Experience working across business and technical teams in a matrixed environment.
Demonstrated ability to gather, analyze, and document business requirements.
Strong communication, facilitation, and stakeholder management skills. Must be bilingual Spanish/English.
Experience supporting cross-functional projects or strategic initiatives.
Preferred Qualifications
Experience in BRM, IT business partnering, PMO, digital transformation, or shared services environments.
Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
Knowledge of process mapping, business case development, and change management practices.
Experience with tools such as Microsoft Office, Power BI, ServiceNow, Jira, SAP, or similar enterprise platforms.
BRMP, CBAP, PMP, Agile, Lean, or Six Sigma certification is a plus.
Key Skills and Competencies
Stakeholder relationship management
Business analysis and requirements gathering
Strategic thinking and problem-solving
Communication and presentation skills
Process improvement
Project coordination
Risk and issue management
Change support and user adoption
Data analysis and reporting
Collaboration and influence without authority
Core Deliverables
Business requirements documents
Process maps and workflow documentation
Demand intake and prioritization inputs
Project status updates and governance materials
Business cases and value tracking summaries
Stakeholder communication plans
Testing and adoption support documentation
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
You repair your home and car with the tools we provide. Your car and your phone are secured with our fasteners. And the roads you drive on, the bridges you cross, the energy you consume, all of these most likely came to you via one of our infrastructure systems.
We join forces to bring together the best of the best to create practical, meaningful products and services that make life easier—empowering people to do better, safer, more significant work. Innovation and excellence have powered our success, but we know there’s more we can do for the world and those who make it. Across our businesses, we’re investing in breakthrough innovation and digital excellence, striving for outperformance and increasing our focus on social responsibility.
We define success as: delivering value to our customers, colleagues and communities. Our commitment to quality, safety and sustainability helps us on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while helping to make the world better.
