Job Description

As a Business Analyst within our Digital Commercial Insurance Small and Lower Middle Market (SLM) domain, you will have the opportunity to form a powerful partnership with senior leadership in both business and operations, influencing influence business strategy by designing effective user experiences and comprehensive solution architectures that drive success. Your collaboration with IT will be key to ensuring that our applications and infrastructure are perfectly aligned with our operational goals and process improvements. Reporting directly to our Sub-Domain Lead, you’ll have the chance to work directly with a leader responsible for overseeing a specific area of our business, ensuring that all strategies and operations within that domain are aligned with the broader company objectives. Joining our team in this role places you at the heart of innovation and strategic development, making a tangible impact on the company's future.

In this role, you will:

• Lead the elicitation and documentation of business requirements, creating user stories for prioritized projects with a focus on user experience and agent facing platforms
• Collaborate with Marketplace leadership and others across SLM to refine user stories prioritized by Product Owners (POs), ensuring a clear understanding of business objectives and outcomes
• Establish and maintain collaborative relationships with cross-functional teams, including Underwriting, Operations, Technology, Marketing, Regulatory and Compliance and other key business functions
• Identify and help architect business capabilities across People, Process, Partners, and Technology, leveraging Agile principles to enhance organizational effectiveness
• Support the Product Owners within an Agile framework, managing Epics, Features, and User Stories that translate business requirements into actionable IT deliverables and that are aligned to business outcomes
• Strategically design, sequence, and execute business projects that advance the business strategy, ensuring the architecture remains focused on delivering value
• Collaborate with business teams to develop practical solutions from project concepts, ensuring alignment with IT capabilities for successful outcomes
• Build strong relationships with senior business, IT, and operations leadership to collaboratively drive execution of the business strategy and develop investment proposals
• Guide IT analysts and business subject matter experts on project initiatives, providing oversight to ensure alignment with business objectives

• Comprehensive understanding of business operations, strategies, processes, data analysis, capabilities, enabling technologies, and governance structures
• Minimum of 2 years of experience in a business analysis or similar role; P&C Insurance experience preferred with line of business knowledge a plus
• Proficiency in identifying structural issues within the organization, understanding functional interdependencies, and resolving cross-silo redundancies to enhance efficiency
• Ability to apply architectural methods, principles, and tools effectively to business challenges, promoting Agile delivery and continuous improvement
• Experience visualizing and constructing high-level models and diagrams to support analysis and strategic planning for business architecture evolution
• Extensive experience in planning and implementing business or IT initiatives, with a preference for a blend of both
• Exceptional communication skills, both written and verbal, with a talent for creating visual representations of complex ideas for stakeholders
• Proven ability to act as a liaison between business units and IT, effectively communicating requirements, data constraints, business rules, processes, and responsibilities
• Demonstrated experience influencing stakeholders at all organizational levels and fostering consensus-driven solutions

The pay range for the role is $98,200 to $167,000The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.