The Senior Branch Sales Manager is responsible for driving the strategic growth, operational excellence, and profitability of their branch, overseeing a branch that has met the receivable/profitability requirements that employs two or more staff team members. As a senior BSM, this role demands a visionary professional who can not only manage financial performance but also lead a high-performing team, develop future leaders, and build a dynamic, customer-centric environment. The Senior Branch Sales Manager will utilize analytics to optimize branch performance, grow the consumer loan portfolio, and execute strategies from division leadership to position the branch as a market leader in financial services.

Job Responsibility

Operational Key Responsibilities:

Branch Operations and Financial Management:

• Lead and manage all aspects of branch operations, ensuring seamless execution of processes and operational efficiency.
• Strategically manage the branch’s financial performance, including profitability, expense control, and consumer loan portfolio growth, with a focus on long-term sustainability.
• Leverage data-driven insights and analytics to identify financial improvement opportunities and implement proactive solutions that enhance the branch’s financial position.

Sales and Business Development:

• Spearhead the growth of the consumer loan portfolio by developing and executing innovative sales strategies that expand market presence and attract new business.
• Build, strengthen, and nurture long-term relationships with existing and prospective customers, both through in-person interactions and proactive outreach.
• Champion a customer-centric sales approach that enhances customer satisfaction, deepens loyalty, and contributes to branch profitability.
• Collaborate with division leadership to align branch strategies with company objectives, utilizing provided resources and field insights to maximize market opportunities.

Job Responsibilities Cont.

Leadership and Team Development:

• Lead, mentor, and develop a high-performing team fostering an environment of accountability, collaboration, and continuous improvement.
• Conduct performance reviews, provide tailored coaching, and ensure all team members are equipped with the tools and resources to meet and exceed their goals.
• Actively participate in the recruitment, onboarding, and professional development of team members, ensuring a strong talent pipeline for future leadership roles.
• Communicate the company's vision, strategy, and objectives clearly and effectively to all team members, ensuring alignment with division and corporate goals.

Customer Experience and Compliance:

• Ensure that the branch consistently delivers outstanding customer service, cultivating a positive customer experience that drives both retention and acquisition.
• Ensure compliance with all federal, state, and local regulations, as well as company policies and best practices, while maintaining strict adherence to all regulatory requirements and internal procedures.
• Proactively address any potential risks and implement corrective actions where necessary to safeguard the branch’s integrity and compliance posture.

Education Required

Bachelor’s Degree or equivalent experience preferred.

Experience Required

Prior management experience required. Internal applicants must currently be a in a BSM role for 6 months. Applicants must have completed BSM development plan. Have a working knowledge of P&L, sales, collections, and cost controlling measures. Equivalent operational and/or leadership experience may be considered in lieu of requirements.

Knowledge Required

Proven track record in senior sales management, preferably in consumer lending or financial services, with experience managing multiple team members. Demonstrated leadership skills with a strong ability to inspire, coach, and develop employees to achieve high performance and drive business growth. Exceptional communication and relationship-building skills, with the ability to engage effectively with customers, team members, and district leadership. Strong analytical and problem-solving skills, with a history of using data to make informed decisions that positively impact financial performance. Deep knowledge of regulatory compliance within the financial services industry, with the ability to navigate complex legal and operational requirements. Ability to work independently while aligning branch activities with division leadership and broader company strategies.

Physical Requirements

Standing/sitting for long periods of time; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; ability to travel to be physically present at and to complete the physical requirements; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals.

Competencies

Travel

Travel 5%

Attire

Business Casual or Advance America logo apparel (as required by company standards)

Other